Data Analyst with expertise in business intelligence, statistical data analysis, reporting, data visualization and collaboration. Throughout my career, I've supported business growth with analytics and insights, that helped building useful and popular features, impacted retention and increased revenue. I bring attention to detail and problem-solving skills for every task I handle to provide the most comprehensive, easy to understand and impactful results.HIGHLIGHTS- 6+ years of work in E-Commerce- Tight grip on data domain, from ETL & Data Engineering to Analytics & ML- Utilized statistical data analysis and machine learning techniques (NLP) to enhance Root Causes, improving SLAs and decreasing reaction and resolution times by 25%- Developed operational, KPI and SLA reporting systems using Python, SQL, Power BI and Looker- Increased satisfaction for more than 600+ clients through analysis, insights delivery and business decision making- Proficient in flexible, scalable and self-explanatory data visualizations, utilizing storytelling- Trained 2 teams, empowering team members to be fast and effective, helping business to scale- Extensively collaborated with stakeholders to share and automate what was hidden and manual- Provided crucial insights to business stakeholders for process optimizations & performance improvements, which led to adopting cross-functional teams- Experienced in business and technical requirements gathering & analysis- Bachelor's Degree in Computer Science, Applied Mathematics, Grade: 8.8/10Feel free to send me a message or connect, I'm open to new people and always happy to discuss data analysis topics, or give insights and more details about my career and experience.Contacts:+46214950270, +995551521183swatgetmann@gmail.com