Programmer Analyst
By providing comprehensive technical support, troubleshooting expertise, and consistent monthly maintenance of the EPBCS application, I achieved a 3-hour reduction in monthly downtime.I led the development and implementation of new business rules within EPBCS, resulting in a significant reduction in manual data loading time, from 5 hours per week to 1 hour per week for users. This collaborative effort with cross-functional teams greatly improved efficiency.By designing and implementing automated data load rules, I successfully minimized manual intervention and errors. This resulted in a significant improvement in data accuracy to 90% and efficiency to 95%.I played a key role in documenting technical processes and creating new user guides, contributing to a comprehensive knowledge base. This initiative facilitated knowledge transfer and reduced monthly training hours from 5 hours to 1 hour.My commitment to delivering high-quality solutions and exceeding client expectations consistently earned me a top rating (5 stars) on my performance review.
