Swathi Raviraj Email and Phone Number

Explain promotional activities to the customers Resolved all customer complaints in a professional manner whilst prioritizing customer satisfactionHandling the escalation on Iceland retail shop Managing campaigns on social media related to Iceland offers and customer Bonus Cards.Observing the responses of social campaignsShared best practices with other team members to help improve the customer satisfactionCoordinating with internal departments– Technical department… Show more Explain promotional activities to the customers Resolved all customer complaints in a professional manner whilst prioritizing customer satisfactionHandling the escalation on Iceland retail shop Managing campaigns on social media related to Iceland offers and customer Bonus Cards.Observing the responses of social campaignsShared best practices with other team members to help improve the customer satisfactionCoordinating with internal departments– Technical department, Buying department and internal suppliers and manufactures Show less

Developed and executed Social Media strategy, email marketing and Google Advertising campaignsBuilt content calendar, designed campaigns and did community management for various clientsRan influencer marketing campaigns on Instagram and FacebookWorked with clients across various industries such as Insurance, Retail, FMCG, and e-Commerce.Social Media Analytics

Operate as the Single point of contact for clients Prepare brand performance reports using tools like Google Analytics, Unmetrics, Radian 6.Formulate Digital Strategies for brands Set marketing plans and Social media calendarsAnalyse digital campaign's performancePeople Management : Leading and Training a team of 4-5Co-ordination with multiple vendorsCertification - Google Analytics, Hubspot - Inbound Marketing and HubSpot Marketing SoftwareStay up-to-date with… Show more Operate as the Single point of contact for clients Prepare brand performance reports using tools like Google Analytics, Unmetrics, Radian 6.Formulate Digital Strategies for brands Set marketing plans and Social media calendarsAnalyse digital campaign's performancePeople Management : Leading and Training a team of 4-5Co-ordination with multiple vendorsCertification - Google Analytics, Hubspot - Inbound Marketing and HubSpot Marketing SoftwareStay up-to-date with digital technology trends Show less