Swathi Shetty Email & Phone Number

Toronto, ON, CA

Ontario, Canada

• Spearheaded content creation using a dedicated team of 5 copywriters for a 50% boost in the brand's social media visibility.
• Employed targeted marketing techniques on Online Travel Aggregators (OTA), enhancing sales and home visibility by 75%.
• Cultivated relationships with homeowners and guests, streamlining brand messaging and increasing issue resolutions by 35%.
• Enhanced brand awareness using engaging social media posts, leading to a 50% increase in lead generation and visibility on social media handles.
• Expanded the client base by 40% using proactive outreach and marketing pitches tailored to property owners, driving increased revenue and brand presence in the region.
• Optimized website and app user experience using collaborative efforts with software development teams to ensure alignment with marketing vision.

Mumbai, Maharashtra, India

• Worked with upper management to ensure appropriate changes were made to improve end-user’s satisfaction at the same time ensuring bank compliance policies.
• Trained staff on how to improve end-user’s interaction.
• Created KPIs for analysis of Incident and Time effort.
• Monitored systems in operation and input command to troubleshoot areas of issue and responded to support requests, complaints, issues from end-users and patiently walked individuals through basic troubleshooting tasks.
• Adapt communications for efficacy and consistency in a multi-channel environment (including email, notification within our software application, and in our online Community)
• Improved collaboration within global teams by organizing different activities to engage them and increase interaction between global regions.

Mumbai Area, India

• Analyzed the new project under POC and detected the problem areas and found optimal solutions to each problem by collaborating with different teams leading to successful delivery of this project globally.
• Worked with software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes.
• Worked with upper management to ensure appropriate changes were made to improve end-user’s satisfaction at the same time ensuring bank compliance policies.
• Trained staff on how to improve end-user’s interaction.
• Created KPIs for analysis of Incident and Time effort.
• Monitored systems in operation and input command to troubleshoot areas of issue and responded to support requests, complaints, issues from end-users and patiently walked individuals through basic troubleshooting tasks.

Postgraduate Degree, Marketing Management

Bachelor Of Technology - Btech, Information Technology

Activities and Societies: Marketing Head in ITSA Council 2016-2017. Worked as Event Coordinator in NSS-CRCE 2015-2016.