Swathi Shetty Email & Phone Number

Essen, Nrw, De

Sultanate Of Oman

- Reported directly to the Executive Director.- Established HR development objectives and standard operating procedures (SOPs).- Developed training materials and aids, managed the design and delivery team, and evaluated their performance.- Coordinated with external training providers to facilitate workshops and training sessions based on needs assessments.- Utilized applications such as SAP SuccessFactors, LMS along with standards like SCORM and CMI5/ xAPI.- Acted as… Show more - Reported directly to the Executive Director.- Established HR development objectives and standard operating procedures (SOPs).- Developed training materials and aids, managed the design and delivery team, and evaluated their performance.- Coordinated with external training providers to facilitate workshops and training sessions based on needs assessments.- Utilized applications such as SAP SuccessFactors, LMS along with standards like SCORM and CMI5/ xAPI.- Acted as a Diversity and Inclusion expert, contributing to leadership and organizational culture change initiatives.- Led international and executive recruitment processes, including handling ministry approvals, visa applications, and headhunting for senior roles.- Conducted Corporate Social Responsibility (CSR) programs in collaboration with like-minded organizations. Show less

Oman

Sultanate Of Oman

- Conducted comprehensive needs assessments for clients to identify requirements and proposed appropriate certifications including ISO 9001 (Quality Management Systems), ISO 14001 (Environmental Management Systems), ISO 22000 (Food Safety Management Systems), and OHSAS 18001 (Occupational Health and Safety Assessment Series). Assisted companies throughout the implementation phase.- Delivered specialized training and workshops for senior management to enhance their… Show more - Conducted comprehensive needs assessments for clients to identify requirements and proposed appropriate certifications including ISO 9001 (Quality Management Systems), ISO 14001 (Environmental Management Systems), ISO 22000 (Food Safety Management Systems), and OHSAS 18001 (Occupational Health and Safety Assessment Series). Assisted companies throughout the implementation phase.- Delivered specialized training and workshops for senior management to enhance their understanding of certification processes and requirements.- Conducted thorough internal audits, identified observations, and provided guidance to prepare companies for successful external audit certification.- Facilitated the issuance of certifications following the resolution of nonconformities and the implementation of corrective actions. Show less

Mumbai, Maharashtra, India

- Served Reliance Retail Industries as Client. Supervised various aspects of training, ensuring adherence to training SOPs, developing annual and monthly training calendars, creating training plans for all processes, and facilitating and evaluating trainers to ensure seamless transitions for all new training batches and effective training handovers to operations.- Compiled and disseminated Monthly Business Review (MBR) reports on training delivery, covering client… Show more - Served Reliance Retail Industries as Client. Supervised various aspects of training, ensuring adherence to training SOPs, developing annual and monthly training calendars, creating training plans for all processes, and facilitating and evaluating trainers to ensure seamless transitions for all new training batches and effective training handovers to operations.- Compiled and disseminated Monthly Business Review (MBR) reports on training delivery, covering client audits, new hire training (both classroom and hands-on job training), refresher training with pre- and post-analysis, supervisory training, Train-the-Trainer (TTT) sessions, training initiatives, training man-hours and to maintain 100% completion and throughput rate in NHT.- Drive and present performance and improvement projects across the cooling period.- Collaborated closely with clients, operations, quality, HR, and MIS teams to analyze service level strategies, audit requirements, and train new hire batches in alignment with business needs.- Utilized WizIQ Learning Management System (LMS) for online training, Talent LMS for ILT along with US standards like SCORM.- Identified training needs and requirements for both technical and non-technical aspects for individuals and the organization.- Coordinated with external training providers and clients to organize and deliver specific training and development programs and facilitated workshops and meetings. Show less

Bangalore

• Managed and maintained SQL servers, SAP ticketing/IT Service Management (ITSM) systems, JIRA project management software and an in-house Customer Relationship Management (CRM) platform for both front-end and back-end operations - OnQ application specifically for Hilton Hotels.• Addressed and resolved a wide range of technical issues and inbound queries, engaging with customers to identify and fulfil additional needs, primarily for clients based in the United States.• Provided… Show more • Managed and maintained SQL servers, SAP ticketing/IT Service Management (ITSM) systems, JIRA project management software and an in-house Customer Relationship Management (CRM) platform for both front-end and back-end operations - OnQ application specifically for Hilton Hotels.• Addressed and resolved a wide range of technical issues and inbound queries, engaging with customers to identify and fulfil additional needs, primarily for clients based in the United States.• Provided mentorship and training to junior and new staff through a buddy system, ensuring a smooth onboarding process and skill development.• Ensured strict adherence to Standard Operating Procedures (SOPs) and supervised online portal training to maintain consistency and quality in training delivery.• Monitored and met Service Level Agreements (SLAs) across all phases of the agent lifecycle, including cooling periods and refresher training sessions. Show less

Masters In Economics And Hrm

Bachelor Of Engineering (B.E.), Computer Science

Technical Diploma, Computer Science