- As a senior TC, I integrate deeply on Zendesk CRM to lead technical investigations and bring quicker issue resolution to support incidents, enhancing partner integration experiences. - Led technical investigations and API troubleshooting to support partner integration, reducing resolution time for support incidents.- Collaborated with Engineering and Product teams to mitigate recurring escalations, improving product stability.- Mentored junior teammates, ensuring best practices were adopted for customer support.- Manage Bug filing/tracking, run effective team meetings, drive issues to resolutions.

The Allyship Academy is a 4-month professional development program that has taught me inclusive facilitation tactics, the skills to embark on a lifelong journey towards allyship actions and maintaining a mindset grounded in cultural humility. Through an intensive workshop and ongoing learning in small peer circles, we covered multiple identity experiences and core concepts in allyship work to impel is towards actions.

- Liaise with engineering/product team highlighting feedback or places of improvement, advocate on behalf of partners' desires for future product development.- Providing developer support for high-touch partners - Troubleshooting technical cases by using of Browser dev tools, and HAR File analysis for frontend issues- Escalating large scale issues to leadership and cross function teams- Train new hires, to make it easier have worked on building knowledge sharing resources using confluence

- Provide technical guidance to ensure the technical success of clients’ integrations using our marketing API endpoints and to have successful engaging campaigns.- Support all kinds of product related issues(functionality, development, integration, migration etc.)- Providing Tier 2/3 technical support on API related issues & working with web services technologies (e.g., HTTP, REST, SOAP, and OAuth)- Delivery of a high-quality customer and partner experience through timely and effective response to customer needs- Well versed with Service delivery experience - Collaborate with co-workers and cross-functional peers to ensure excellent information flow and feedback on process, policy and product changes that will affect advertisers.- Understand, embody and execute LinkedIn’s culture and core values.

- Responsible for coordinating, defining and managing over 20 SMB/Enterprise projects across business- An expert on a customer’s implementation by gathering/understanding their top business goals, requirements and constraints- Advocate for customer’s priorities internally within Yellow.ai while proactively working with the product, R&D teams on escalated technical issues, product roadmap changes, new feature requests, technical hurdles, etc- Onboarding of new accounts, analyzing clients requirements and suggesting enhancements for chatbots.- Understand and document how the customer uses our platform, create project documentations(BRD, flow chart, use case story) and training materials for clients

- Run researches, design, and implement solutions to improvise B2B E-commerce project of Decathlon India- Excellent writing skills to create Business Requirement Documents(BRDs) mentioning the specifications of functional and technical details

- Lead a team of 4 to manage, operate and technically support e-commerce platform for 28 countries including PaymentServiceProviders and other third-party applications that support the platform.- Main contact and issue ownership for technical/operational support.- Experience with Agile Scrum framework to align multiple projects and teams- Translate business and product requirements into functional specifications, BRD preparation- Hands-on experience and expert knowledge about e-commerce framework, Prestashop. Being technically involved in Login(Single Sign in) project.- Log, track, and communicate effectively with dev/business teams to prioritize, mitigate, resolve and report on root-cause. - Bug fixes to ensure strong optimization and functionality- Order flow checks/tracking on SAP - EWM, ECC - Strong in writing SQL queries and reporting the analysis to business team- Tracking team deliverables and responsible for the team performance- Handle tickets/emails on clarification on existing process well within the given SLA timeframes and track them on JIRA, HP-SAW- Develop/write support documentation for features and systems patches developed in-house. - Experience in version controlling system GIT- Good knowledge of adding GTM (Google Tag Manager) tags and experience on integration of Target2Sell(T2S) tool and Algolia(Internal search engine) tool

• Assisted in testing of technical solutions(python)• UI level testing and reporting the bugs• Automated the day to day task such as reports, emails, etc• Tracking daily tasks and document procedures• Assisted HR (Human Resource) team operations, recruitment and scheduling, maintain the Excel spreadsheets, screening resumes, etc.• Day to day administrative assignments• Overall a good learning experience, multiple responsibilities handled and experience the startup culture.

Analysis, design and development of web applications utilizing .NET and SQL server databases.

- Providing Level2 software application production support in Banking domain- Troubleshooting medium to complex level issues using Linux, shell scripting, sql queries.- Acknowledging, managing production incidents with SLA, ensuring timely communications tobusiness stakeholders and working with the Engineer team to restore services in production.- Summarizing complex technical issues succinctly and completely for escalation to Level 3 team- Responsible for conducting regular audits on bank accounts and tracing the logs for in-depthanalysis.- Using relational database SQL / Oracle to retrieve logs and identify suspicious transactions to alertthe cross function partners.- Providing documentation and phonic updates to onsite business team on daily basis delivery issues- Participating in the release and new feature launch process in terms of technical testing aspects.- Collaborating with the application testing team and developing maintainable test cases forreviewing feature specifications.- Coordinating with cross functional teams, Engineering teams during business impacting changesand deployments- Reporting Daily status reports to the onsite and offshore Leads.