Moitele offers programmable communication services to business users. My role as a service designer is to understand user-specific needs and ideate concepts for a seamless user experience.

Moitele.com is a real-time communication service provider to B2B customers, and my tasks are to harmonize organizational activities towards positive business growth. Introduce and implement innovative short and long-term business goals and improve efficiency.

The thesis work at WTC-Turku focuses on researching and identifying the service needs of Finnish SMEs planning to initiate global operations and the SMEs with global operations are studied to identify the needs and gaps in the existing process. Service design tools and methods are used in the project to develop strategies to bridge the gap in the service flow to create an enhanced user experience. The thesis positively impacted WTC-Turku has adapted some of the suggested strategies.

Shri is a communication service provider to B2C customers and my tasks includeIdentifying the peers and involved in the day to day business operations.Making sure that there is no downtime in the service Framing the strategies in enhancing the customer experience while using a variety of Communication platforms

MoiTele.com was started with an aim to provide quality internet telephony for B2C customers. Established an e­commerce platform for the telephony service I was also successful in presenting the service visually with an attractive and beautiful website and mobile applications.I had channelized so well that it could offer the best quality and support.In early 2016 Moitele.com was acquired by ‘Shri’

Have good hands on experience of Animal cell culture Techniques, determined their cytokine response by quantitative PCR. Experiments with mouse Gut Primary Epithelial Cells and identifying the IL 18 expression through Western Blotting.