Swathi Singh Email & Phone Number

Sunnyvale, Ca, Us

Tampa, Fl, Us

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Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

Lehi, Ut, Us

Driving the vision, product strategy, and roadmap for Workplace by Facebook's quality and customer success tools

Redmond, Washington, Us

- Drove the go-to-market plan and global channel strategy in the transformation of Microsoft Office from a one-time sale model to a SaaS model with > 30M subscribers- Led Skype’s merger initiatives post acquisition - drove alignment across engineering, finance, legal and operations- Managed a 6 person team responsible for executing business processes for Microsoft’s digital sales and downloads for Office 365, Skype and Xbox Store- Identified KPIs and collaborated with engineering to create an analytics platform which streamlined campaign performance measurement for marketing, sales and operations- Streamlined, standardized and automated legacy business processes that resulted in a 45% reduction in customer escalations

San Francisco, California, Us

- Drove the vision, product strategy, and roadmap for Firecode.io's core features- Worked with 3 engineers to take products from ideation to user adoption- Practiced Lean Startup and introduced the team to data driven feature development. For eg, experimented with with adding stock audio UI interactions, resulting in a 4.6% increase in UAM

Atlanta, Georgia, Us

- Internship with CP Kelco at its HQ in Atlanta, GA- Identified SKUs with high return rates and the top 10 reasons for returns using Pareto analysis and control charts, further used this data to create a comprehensive action plan for reducing return rates- Designed and piloted a new process for the reverse logistics of bathroom faucets (as a pilot) ­ Based on the success of the pilot project, this framework was later extended to other products- Built Excel Macros that automatically analyzed the return rates by vendor, department, regions and seasons - this data previously took an offshore team 2 weeks to compile

Atlanta, Georgia, Us

- Internship with CP Kelco at their HQ in Atlanta, GA- Coordinated 3rd party material flow between the supplier, manufacturer and the packaging company- Established a stronger process for tracking and analyzing inventory using SAP Supply ChainManagement (SCM) suite, Steel­wedge software and Pivot tables- Gathered trends and insights to plan, forecast and optimize existing logistics processes

Master Of Science - Ms, Computer Science

Bachelor'S Degree, Industrial And Systems Engineering