Quality Analyst: Quality analyst for credit card related processTrainer: Provide training to tele-calling team members on credit card related process• Generating leads of customers who would be eligible to buy the credit card based on the eligibility criteria. • Involves in explanation of features, benefits of the products for a process related to credit card issuance within India for an American multinational financial services corporation.

Quality Analyst: Quality analyst for health insurance products and credit card related processesTrainer: Provide training to tele-calling team members appearing for online IRDA (Insurance Regulatory Development Authority) exam and training the team members on Health Insurance fresh and upsell campaign, credit card related processes • Offering EMI products on credit cards to existing credit card holders • Offering the option to enhance credit limit to existing credit card holders • Involves in explanation of features, benefits and usage of the product for an Indian private sector bank, a subsidiary of a multinational financial services corporation

Team Leader – Email ProcessProviding email support services related to performance of compliance audit program of supply chain industry for an American multinational confectionery, food & beverage company.Team Leader – Market StudyResponsible for collecting market data and further evaluating information from diverse market sources. Analyzing quantitative information to support /review new and existing sale & marketing strategies.Lead – Quality Control Analyst Monitoring calls and providing detailed feedback for continuous enhancement to match with the service delivery standards. Meet and improve SLA’s through Quality control Timely escalation of Quality issues to team supervisors and ensure timely resolution Conduct calls calibration Identifying areas to improvement for overall process