Testing call center workforce management(WFM) software products made by Interactive Intelligence for a cloud-based Communications as a Service(CaaS) offering.WFM software application simplifies the process of forecasting volumes and scheduling agents in multichannel contact centers.Roles & Responsibilities:- Identifying and logging the bugs in Jira- Understand requirements and write test cases that define system functionality (both UI and API )- Working with… Show more Testing call center workforce management(WFM) software products made by Interactive Intelligence for a cloud-based Communications as a Service(CaaS) offering.WFM software application simplifies the process of forecasting volumes and scheduling agents in multichannel contact centers.Roles & Responsibilities:- Identifying and logging the bugs in Jira- Understand requirements and write test cases that define system functionality (both UI and API )- Working with API-level tests- Testing the API routes (private and public) using Postman Show less

Responsible for testing proprietary software developed for Health Net.Project: MTM (Medication Therapy Management)The MTM program offers a full range of services to help members use their medications safely and effectively. HNPS pharmacists review member profiles for potential DRPs (Drug Related Problems) including noncompliance, gaps in therapy, and send letters with this information to members.Roles & Responsibilities:- Prepared test scenarios, test cases and… Show more Responsible for testing proprietary software developed for Health Net.Project: MTM (Medication Therapy Management)The MTM program offers a full range of services to help members use their medications safely and effectively. HNPS pharmacists review member profiles for potential DRPs (Drug Related Problems) including noncompliance, gaps in therapy, and send letters with this information to members.Roles & Responsibilities:- Prepared test scenarios, test cases and performed smoke testing, system testing, integration testing, functionality testing, GUI testing, user acceptance testing before the release.- Executed SQL queries to retrieve and prepare required data to test the application.- Used Quality Center for defect tracking and reporting.Project: AZ MedicaidThe main purpose of the project is to provide Medicaid benefits to eligible members of Maricopa County, which includes processing of new screens, new fields, member enrollment, termination, reinstatement and re-enrollment.Roles & Responsibilities:- Prepared test scenarios, test cases and test data file using EDI (X12 834).- Performed system testing, integration testing, regression testing, UAT.- Experience with ANSI X12N EDI formats: 270/271, 834, 820, 837.- Developed Requirement Traceability Matrix (RTM) for maintaining system requirements.- Led a team of 3 apprentices, was responsible for allocating tasks to team members, project deliverables. Show less