-Involved in development and enhancement of a model analyzing customer behavior for the Cards and Retail Lines of Business. -Optimized data extraction and feature creation, reducing runtime by 50%.-Contributed to a cards lending project by conducting comprehensive analysis of customer experience metrics, financial data, and marketing insights to evaluate their long-term impact on profitability across various customer segments.-Led the analysis of the impact of service… Show more -Involved in development and enhancement of a model analyzing customer behavior for the Cards and Retail Lines of Business. -Optimized data extraction and feature creation, reducing runtime by 50%.-Contributed to a cards lending project by conducting comprehensive analysis of customer experience metrics, financial data, and marketing insights to evaluate their long-term impact on profitability across various customer segments.-Led the analysis of the impact of service disruptions/fraud alerts on customer engagement and quantified the financial losses to the business. Provided recommendations identifying specific customer segments that required focused attention. Show less

- Rebuilt a SAS based value quantification framework on BigData platform- Automated the flow of framework end-to-end to reduce manual efforts and enable faster execution

-Conducted end-to-end manual testing of printer software, security updates, and service packs. -Utilized tools such as Command Workstation, JIRA, and GRAD Product Management to manage various software, core, and hardware functionalities. -Collaborated extensively with partner OEM teams globally to ensure timely deliverables.