Spearheaded workflow optimization and integration efforts, driving efficiency and productivity gains across Business Relationship teams. Key responsibilities included:- Designed, implemented, and maintained seamless integrations between systems, ensuring data accuracy and consistency.- Provided level 2 and 3 support for service desk tickets, resolving complex technical issues and escalating when necessary.- Developed and implemented workflow automations, streamlining processes and reducing manual errors.- Analyzed workflow metrics and KPIs to identify areas for improvement, recommending process enhancements to stakeholders.- Ensured compliance with ITIL best practices and industry standards for workflow management and service desk operations.

Bright River is the visual content solutions provider of choice for many of the shopping experiences that help convert customers from browsing to purchasing, and enable studios to streamline their visual content production for fast pace product turnover.I'm one of the CSE here in india. I work for Netherlands & US clients majorly like Accenturesong.com, Harrods, Showlabs, Ynap, ClubMonaco,1Worldsync, IDX and etc• Initiate, oversee and implement new client accounts and workflows, specifically related to intake, onboarding, quality control, traffic capacity, and live production.• Contacting clients concerning day-to-day operations, responsible for positive and solution-oriented communication for company confidence. • Create reporting and documentation to ensure accurate volume tracking Manage with both client and internal team expectations regarding available capability and prioritization.

I was into 2 different roles (UGC Specialist & Data Quality for Home depot.ca). Who majorly takes care of Website Reviews and Ratings, website digital changes, Marketing copy, features,Images and videos for the overall Homedepot. ca site.

Initially joined them as customer support Executive for Amazon Project and within 8 months of time promoted as an acting Team leader.