Facilitated seamless onboarding for new clients, delivering tailored training and support to optimize their utilization of our technology solutions. Acted as the primary liaison, addressing customer inquiries and concerns promptly to ensure maximum satisfaction. Played a pivotal role in driving customer retention and fostering long-term relationships, contributing to the overall success and growth of RChilli.>>Onboarding and Implementation: Ensure smooth client onboarding and… Show more Facilitated seamless onboarding for new clients, delivering tailored training and support to optimize their utilization of our technology solutions. Acted as the primary liaison, addressing customer inquiries and concerns promptly to ensure maximum satisfaction. Played a pivotal role in driving customer retention and fostering long-term relationships, contributing to the overall success and growth of RChilli.>>Onboarding and Implementation: Ensure smooth client onboarding and integration.>>Relationship Management: Build strong client relationships and understand their needs.>>Product Training and Support: Provide comprehensive training and ongoing assistance.>>Account Health Monitoring: Proactively monitor client accounts for issues.>>Customer Advocacy: Represent clients' interests internally and ensure alignment.>>Renewals and Upsells: Work towards renewals and identify upselling opportunities.>>Feedback Collection and Analysis: Gather feedback, analyze trends, and report insights.>>Metrics Tracking and Reporting: Monitor key metrics and communicate impact.>>Stay Updated on Industry Trends: Keep abreast of HR tech trends and share insights.>>Continuous Improvement: Seek ways to enhance the customer success process. Show less

• Engage clients (global) to gather software requirements, understand business process and ensure alignment with development teams. • Evaluate risk related to requirements, implementation, testing, process and training.• Educating clients on new functionality by conducting WebEx demo/training sessions.• First point of contact for clients in case of any new process implementation, queries and concerns.• Identify and reconcile errors in client data to ensure accurate business… Show more • Engage clients (global) to gather software requirements, understand business process and ensure alignment with development teams. • Evaluate risk related to requirements, implementation, testing, process and training.• Educating clients on new functionality by conducting WebEx demo/training sessions.• First point of contact for clients in case of any new process implementation, queries and concerns.• Identify and reconcile errors in client data to ensure accurate business requirements. • Subject Matter Expertise for Clearing and Regulatory Reporting.• Keeping multiple teams on the same page about new update/ enhancement on the platform via team meetings/ calls/emails.• Handling client escalations, empathizing with them and providing best possible solution.• Updating customer information and cases regularly on Salesforce to maintain a track of the activity.• Preparing/ updating guides and training material for clients as well as new joiners. Show less

Internship Project – Fundamental Analysis Reports for SPFL Securities Limited Analysis and evaluation of the various stocks based on Fundamental Analysis. Preparation of reports based on Fundamental Analysis via analyzing economy, industry and company.