Operations & Customer Service

• Ensured non discrepancy check, end to end disbursement process and customer services from initiation to closing of all consumer lending products i.e., Auto loans, Two-wheeler loans, Commercial Vehicle and Equipment loans and Mortgage loans.• Liaised with various stakeholders (internal/external) to ensure seamless end to end processing.• Performed Inbound/outbound calling to develop, manage and maintain customer relationships.• Face to face customer interaction for proactive, solution-based approach and help them to use digital banking options.• Cross selling of financial products and meeting sales target.• Daily monitored the escalated mails, querying the reasons for escalations and ensuring timely and correct resolutions are sent to customers and team.• Ensured branch operations are managed in accordance with bank policies and procedures on risk, compliance and security.• Audit Compliance.• Trained sales and credit team.• Handled Regional MIS (Management Information System) for CERSAI (Central registry of securitization asset reconstruction and security interest on India).

• Ensured non discrepancy check, end to end disbursement process and customer services from initiation to closing of all consumer lending products i.e., Auto loans, Two-wheeler loans, Commercial Vehicle and Equipment loans and Mortgage loans.• Liaised with various stakeholders (internal/external) to ensure seamless end to end processing.• Performed Inbound/outbound calling to develop, manage and maintain customer relationships.• Face to face customer interaction for proactive, solution-based approach and help them to use digital banking options.• Cross selling of financial products and meeting sales target.• Daily monitored the escalated mails, querying the reasons for escalations and ensuring timely and correct resolutions are sent to customers and team.• Ensured branch operations are managed in accordance with bank policies and procedures on risk, compliance and security.• Audit Compliance.• Trained sales and credit team.• Handled Regional MIS (Management Information System) for CERSAI (Central registry of securitization asset reconstruction and security interest on India).

•Processed financial transactions, account opening/closing, deposits, withdrawals, ensuring compliance with KYC requirements & maintaining strict vigilance on the transactions and documentation provided.• Ensured non discrepancy check, end to end disbursement process and customer services from initiation to closing of all consumer lending products i.e., Auto loans, Two-wheeler loans, Commercial Vehicle and Equipment loans and Mortgage loans• Handled cash deposit & withdrawals.• Performed Inbound outbound calling.• Cross selling of financial products and meeting sales target.• Maintained daily ATM ensuring quality services to the customers.• Provided a seamless end to end customer experience by advising them on appropriate products and services.• Ensured branch and individual business targets were achieved.• Supported other business verticals viz mortgage loans, vehicle loans etc.