Maintaining accurate records of employee information, including personal details, employment history, performance evaluations, and other relevant data.Ensuring all HR-related documentation, policies, and procedures comply with legal requirements and organizational standards.Facilitating communication between employees and management, disseminating information about policies, benefits, and organizational changes.Assisting in the development and implementation of programs aimed at enhancing employee satisfaction, morale, and retention.Assisting in the development and implementation of PIPs for employees needing additional support to meet performance standards.Managing the posting of job vacancies and coordinating recruitment efforts.Reviewing resumes, conducting initial screenings, scheduling interviews, and assisting with the selection process.Facilitating the onboarding process for new hires, including paperwork, orientation sessions, and ensuring a smooth transition into the organization.Communicating HR policies and procedures to employees, providing guidance and clarification as needed.Managing the exit process for departing employees, conducting exit interviews, and ensuring smooth transitions.

• Manage the onboarding of new employees and support the overall management of the HR function.• Driving the performance management process• Coaching, employment contract management.• Executing the monthly Rewards and Recognition activities in the region.• Driving employee engagement activities at the workplace.• Identifying trends and finding solutions to improve performance, retention, and employee experience.• Collaboratively work with businesses on counter offers, functional promotions, and off-cycle promotions.

Talent Acquisition · Executive Search · Technical Recruiting · Sourcing · Interviewing · IT & Non IT Recruitment · Recruitment · Microsoft Excel · Microsoft PowerPoint · Decision-Making · Screening Resumes · Resume Review• Design and implement overall recruiting strategy• Develop and update job descriptions and job specifications• Perform job and task analysis to document job requirements and objectives• Prepare and post jobs to appropriate job board.• Source and attract candidates by using databases, social media etc• Screen candidates resumes and job applications• Conduct interviews using various reliable personnel selection tools/methods to filter candidates within schedule• Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes• Monitor and apply HR recruiting best practices• Provide analytical and well documented reports to the rest of the team• Act as a point of contact and build influential candidate relationships during the selection process

➢ HR Operations: Recruitment, Onboarding & Offboarding, Training programs, Attendance, Official letters and performance appraisal, Reward System.➢ Employee relations

➢Consistent and thorough monitoring of participants- performance and engagement using various program trackers to ensure each participant gets personalized experience in terms of support and experience.➢Billing Inbox: Answer the internal and external queries received in the billing Inbox & Taking care of Billing/refunding along with rest of the collection team.➢Reporting: Tracking assigned project performance and weekly & monthly reporting to the direct Supervisor.➢Aid in Decision Making: Actively interact with US team and help in delinquent client's related decision-making➢Accountable for reducing delinquency for assigned accounts.➢Management, identification and implementation of processes for smoother program management to ensure a consistent and effortless experience.➢Participate in team planning meetings, meet defined department goals and activity metrics

▪ Leadership Style & Abilities ▪ Creating High-Performance Teams ▪ Peer-to-Peer Collaboration ▪ Mentoring & Coaching ▪ Strategic Planning & Implementation ▪ Staff Development ▪ Improving the Workplace ▪ Special Projects ▪ Examples of Performance Excellence ▪ Escalate tactfully ▪ Supervision