Swati Singh Email & Phone Number

Helsinki, Uusimaa, Finland

Helsinki Area, Finland

Helsinki Area, Finland

Helsinki Area, Finland

Bengaluru Area, India

Led the presales teams to ensure solutions design met customers’ business needs and demonstrated value confirmation. Provide comprehensive technical consultancy to allow customers from Enterprise (SaaS), High Tech and e-Commerce domains, in the North American region, to leverage Akamai's Cloud-based offerings by analyzing their business needs in Web Application Acceleration and Web Security. Managed escalations and customer expectations during critical business milestones, such as, the Black Friday Sale, Holiday Season Surge etc.Drove operational efficiency and process streamlining by analyzing the forecast and reporting metrics.

Bengaluru Area, India

Drove revenues by managing the pre-sales technical process and evangelizing Akamai's technology to prospective customers from the Enterprise (SaaS), High-Tech and e-Commerce industries in the North American region. Worked closely with direct sales to educate prospective customers about the value of Akamai's Services - this includes, conference calls, presentations, technical evaluations, technical object handling and follow up on all customer related issues.Worked on establishing holistic proof-of-concept phases followed by post-integration confirmation of the value received. Achieved this through data-backed analysis of the gap between the existing set-up and the recommended solution to ensure high customer satisfaction.Worked closely with Product Management and R&D to develop future product direction and strategy providing valuable input form the "Field".

Madrid Area, Spain

Conferred with Danish clinicians in scoping requirements for each release, created the work-breakdown structure and provided an estimated time-frame for the completion of the same.Worked within a team of 20, to develop a customizable product, worth $ 10 million, for the Danish Health-Care system. The product is aimed to target the whole of Denmark, as a short-term goal, while the whole of the Scandinavian region is being targeted in the long-term. Extensive knowledge-holder in two domains of the product while having a running know-how of the rest of the domains.Gained a certification in AHM 250 to better the health-care system facilitated by the public/ private sectors.Coached and aided new employees in the team to help them succeed in their initial role in the organization.

Created customized products for international clients like Google, NASD, Gateway and Amway worth approx $135,000 each.Managed relationships with key international customers such as NASD and Gateway; navigated them through the entire product.Was a part of the LT-Cops team dedicated to the optimization and cleanliness of the whole product that led to the reduction of bugs by 80%Coordinated with the customer for prompt resolution of issues and improved turn-around efficiency by 50%. As a part of the disaster management team, successfully trouble-shot a highly critical issue wherein 50000 users had failed to access the e-learning portal for Gateway.

Studied the Employee Data Processing System used by the company and automated the process of the calculating dimensions of pumps/ compressors.

International Mba, Strategy & Marketing

Bachelor Of Technology, Computer Sc

Education record