WORK EXPERIENCEANAXEE DIGITAL RUNNER PVT LTD INDORE….. 2021 TO 2022 IT TECHNICAL SUPPORT Implemented a new ticketing system that improved response time to customer inquiries by 30%and reduced average resolution time by 20%. Developed and delivered training programs for internal teams, resulting in a 25% increase in userproficiency and decrease in support request by 15%. Collaborated with the product development team to identify and resolve recurring technicalissues, resulting in 40% reduction in customer escalations. Collaborated with vendors to negotiate service level agreements. Resulting in a 15% costreduction and improved response times for critical issues. ANAXEE DIGITAL RUNNER PVT LTD INDORE….. 2021 TO 2022 DATA ANALYST Utilized SPSS and Minitab statistical software to track and analyze data Optimized data collection procedures and generated reports on a weekly, monthly, andquarterly basis. Used advanced Microsoft Excel and the vlookup,hlookup,xlookkup function to efficiently createplvot tables and plvot reporting.MAZING PHARMACEUTICALS PVT LTD INDORE ……2022 TO 2023 TECH SUPPORT CONSULTING. We got complete order in government portal then update to bill in the software. Communicate District level and support to technical issue in the portal.. Collaborated with vendors and resolve the technical issue