Swati Singh Email and Phone Number

•D2C OperationsHandel D2C Ecommerce Account (Lapcare, Ewayz)Order Processing & Inventory ManagementListing & Cataloguing Ensure the fulfilment of customer’s order via store pick of delivery service, Delivery and returns of thecustomer ordersMonitor daily sale and Inventory, reportsAnalyse weekly data – Sale report, Performance•ORMRespond to customer via phone, email, social media with speed and professionalism, providing good customer support & Solution also Providing customers products information & product availability.•GEM (Government Portal)Searching TendersListing the product on GemParticipate in bids

Filling the form & submit in ICRM portal taking care of till the connection activationHandling customer complaints and queries of post-paid, prepaid, and Telemedia. (CHD)Coordinate with field executives and update them feasibility of broadband (Bandwidth)Monitor daily/weekly basis sale or activation report and update themPreparing monthly FSE’s payout and churn reportCall to retailers and update the target, Preparing retailer sale report

Assist the walking customers and sort out the problems face by the customersMaking payment & Recharges for airtel connectionsFilling the form, submitting in ICRM portal and taking care till the connection activateOpening airtel money bank accounts of customers and doing sim replacements