Swati Srivastava Email and Phone Number

• Ensured the availability of EOD trading data for multiple trading desks as per agreed SLA by maintaining batch processing for global regions.• Followed ITIL best practices to facilitate incidentmitigation, recovery, resolution and root cause analysis to avoid major business impacts.• Being SME of various applications I have handled major incidents. Initiated effective interaction with developer and other stakeholders for the improvement of services and permanent fix of… Show more • Ensured the availability of EOD trading data for multiple trading desks as per agreed SLA by maintaining batch processing for global regions.• Followed ITIL best practices to facilitate incidentmitigation, recovery, resolution and root cause analysis to avoid major business impacts.• Being SME of various applications I have handled major incidents. Initiated effective interaction with developer and other stakeholders for the improvement of services and permanent fix of issues.• As a senior team member I conducted team meetings to address important issues, achievements, share ideas, and collaborate with coworkers.• Led process improvement by automation, onboarding and decommissioning of applications, SLA revision,permanently fix recurring issues, creating alerts toenhance monitoring process, reduce incidents andtickets.• Created procedure and lessons learnt documents to serve as an operational guide. Show less

• Provided DevOps support for Tier1 and Tier2applications to ensure service availability to end users.• Strategically configured services which includedenvironment setup and code changes via CI/CD.• Worked with development team to fix repetitive and time consuming issues.• Performed server health checks, log monitoring,troubleshooting and scrum updates.• Created procedure and lessons learnt documentation to serve as an operational guide.

• Monitor and optimize application performance and service availability.• Successfully identified the issues, their root causes and implemented solutions accordingly.• Automated processes using shell scripts and SQL.• Created test cases and performed integration testing for new design flow before deploying code on production.• Created procedures documents for the issues I resolved thereby creating a knowledge base that helped train new colleagues.• Successfully organized and… Show more • Monitor and optimize application performance and service availability.• Successfully identified the issues, their root causes and implemented solutions accordingly.• Automated processes using shell scripts and SQL.• Created test cases and performed integration testing for new design flow before deploying code on production.• Created procedures documents for the issues I resolved thereby creating a knowledge base that helped train new colleagues.• Successfully organized and provided trainingsinternally. Show less