Swati Arya Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Project Lead -:Currently working as the Lead for all 50K USD opportunities directly in collaboration wit Google.Product Consulting -:Responsible for driving business, and enabling cloud adoption across Infrastructure, Data, AI & ML needs. Interacting with CxOs to provide cloud advisory and architecting cloud adoption roadmap.Strategic Planning.

Mumbai, Maharashtra, India

• Devised a Go-To-Market Strategy by sizing the market demand and recommending positioning of market offerings for the company's expansion in North America.
• Structured Plan for tapping Connected Homes market revenue worth US$35 Bn, Servify Care program.
• Performed Competitive Analysis of 6 major players in Connected Homes North American Market
• Developed market entry and pricing strategy based on competitive benchmarking, North America.
• Identified, Target Customer Segment, 128.58 Million households North American Market
• Developed 3 target household profiles based on N.A. demographic data using Excel Analytics.

New Delhi Area, India

• Second-in-command of Branch Manager, in charge of a team of 5, Branch Akshardham, Delhi
• Marketing Incharge of Branch Office Akshardham, direct reporting to Regional Office, Delhi
• Administered Customer Grievance Cell of branch; handled 250+ customer complaints per month
• Handled NPA Recovery, total recovery of Rs.45 lakhs from credit defaulters, December 2018
• Incharge of Credit Monitoring, prevented slippage of SMA accounts worth Rs. 1 Crore
• Handled Deposit Mobilization, responsible for maintaining an average of 5 CASA Accounts per day

Chandigarh Area, India

• Facilitating implementation of Advanced Measurement Approach (AMA) under Basel II for operational risk management in the region.
• Collection, analysis and submission of Loss Event Data (LED), near miss events & potential loss events its analysis and reporting.
• Tracking of Key Risk indicator.
• Conducting Risk and Controls Self-Assessment (RCSA) of branch banking operations for field functionaries.
• Conducting Scenario Analysis workshops for filed functionaries and zonal executives.
• Facilitate quarterly function forum of Operational Risk Committee (ORCO) for discussion & deliberation on agendas related to operational risk and ensuring its effectiveness by driving the agendas and covering issues to.

Gurgaon, India

• Process Management: responsible for ensuring documentation is updated on a regular basis
• Incident Management: provided complete client support for the issues related to applications
• Prepared Technical Reports on CSI Analysis,Incident Aging, First Line Fix and SLA Breach Analysis
• Rated Star Performer, for achieving 100% SLA in Customer Satisfaction Incident Analysis Report
• Delivered the results as per Service Agreement, supportto 25000 users Globally(Tier 1,2,VIP users)

Master Of Business Administration - Mba

Bachelor Of Technology - Btech

High School & Intermediate