Swati Bhalla

Swati Bhalla Email and Phone Number

Head - Digital Transformation - Customer Experience @ IDFC FIRST Bank
Mumbai, MH, IN
Swati Bhalla's Location
Mumbai, Maharashtra, India, India
Swati Bhalla's Contact Details

Swati Bhalla personal email

About Swati Bhalla

Hello! I lead growth in the lending space by designing highly robust customer journeys that solve both conventional and complex business problems across multiple platforms for Cross Functional Teams. Recently expanded to the PMO Role for the lending segment to track and report High Impact Projects to the Top Management. With over 12 years of experience with IDFC FIRST Bank, my role over these years are a sweet spot between Business, Technology and Finance. I also get to make things possible by collaborating and leading a team of highly motivated Project Managers and System Development Vendors.

Swati Bhalla's Current Company Details
IDFC FIRST Bank

Idfc First Bank

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Head - Digital Transformation - Customer Experience
Mumbai, MH, IN
Swati Bhalla Work Experience Details
  • Idfc First Bank
    Head - Digital Transformation - Customer Experience
    Idfc First Bank
    Mumbai, Mh, In
  • Idfc First Bank
    Head - Digital Transformation - Customer Experience
    Idfc First Bank Feb 2024 - Present
    Mumbai, Maharashtra, In
  • Idfc First Bank
    Senior Vice President
    Idfc First Bank Apr 2021 - Feb 2024
    Mumbai, Maharashtra, In
    Projects:1. End-to-End Project Lifecycle Leadership:Led the comprehensive Project Lifecycle, collaborating with stakeholders to digitize retail asset lending and CA SA journeys. Leveraged Salesforce CRM and Mobile Apps for heightened efficiency. Managed all aspects, from scope design to live environment launch, focusing on cost-benefit analysis, stakeholder approvals, user acceptance testing, and budget management.2. Agile Project Management Excellence:Directed the re-imagination of journeys, establishing a unified platform for a seamless digital experience. Applied Agile Project Management for swift execution, measured productivity through metrics, and conducted impact assessments. Optimized Turnaround Time (TAT), rationalized costs, and boosted revenue through a streamlined, paperless process.3. Technological Innovation Leadership:Evaluated and incorporated technologies for innovation, maintaining a competitive edge. Implemented optimizations and led architectural design initiatives, focusing on system stability, scalability, and robustness. Drove strategies for stabilization and scalability across platforms to support high volumes, especially during festive seasons.4. Diverse Financial Product Management:Managed a diverse financial product portfolio, including Savings Account, Current Account, Kissan Credit Card, Easy Buy Card, Consumer Durable Loan, and Business Banking Group. Established a UI/UX Design Team Model for customer journey redesign, applying Human-Centered Design principles.5. PMO Leadership:In the PMO role, led all management and leadership reviews, contributing to team development. Provided weekly reporting and presentations for high-impact projects. Spearheaded key initiatives, such as the Production Bug Strategy.6. Multi-Platform Management:Successfully managed multiple platforms, ensuring seamless integration and performance across Salesforce Dot Com (SFDC), React JS, React Native, Posidex, TransUnion, FinnOne, and Mulesoft.
  • Idfc First Bank
    Vice President - Digital Transformation Team
    Idfc First Bank Apr 2019 - Apr 2021
    Mumbai, Maharashtra, In
    People:1. Strategic Talent Acquisition:Orchestrated the curation of innovative Hiring Models, strategically attracting top-tier talent to the team. Successfully implemented comprehensive training programs for Team Leaders, encompassing diverse interview styles to ensure the selection of the most qualified candidates.2. Internship Leadership:Spearheaded and directed the Internship Program, skillfully assigning challenging projects to interns. Guided them through a rigorous two-month training and review process with mentors and team heads, achieving an impressive 34% success rate in interns being offered Pre-Placement Offers (PPOs) annually.3. FAME 1.0 Initiative:Initiated and organized FAME 1.0, a dynamic case study competition for the Bank. Achieved a 20% successful hiring rate of winners. Led a dynamic team of 8 Management Trainees to conceptualize, organize, and institutionalize the Fame 1.0 Model for annual execution by HR.4. Mentorship and Onboarding Excellence:Provided mentorship to Management Trainees, developing a robust 30-60-90 Day Model for effective onboarding, training, and seamless integration into their roles. Cultivated a team culture that fosters continuous learning and growth.5. Continuous Learning Culture:Pioneered a culture of continuous learning and upskilling. Implemented tailor-made training programs and platforms with curated courses, facilitating team members' career growth.
  • Idfc First Bank
    Senior Manager - Projects
    Idfc First Bank Apr 2018 - Mar 2019
    Mumbai, Maharashtra, In
  • Idfc First Bank
    Manager - Projects
    Idfc First Bank Apr 2016 - Mar 2018
    Mumbai, Maharashtra, In
  • Idfc First Bank
    Deputy Manager - Projects
    Idfc First Bank Nov 2014 - Mar 2016
    Mumbai, Maharashtra, In
  • Idfc First Bank
    Risk And Policy Manager
    Idfc First Bank Jan 2012 - Oct 2014
    Mumbai, Maharashtra, In
    1. Spearheaded end-to-end processes of Policy Development, Rollout, Implementation, and Management.2. Demonstrated proficiency in Portfolio and Risk Management.3. Pioneered a groundbreaking product: Engineered and executed a scorecard-based credit decision system, enabling instant loan decisions.4. Innovated an Internal Deduplication logic to assign unique Customer Relationship Numbers, streamlining customer data management.5. Managed diverse financial products, including Easy Buy Card, Consumer Durable Loans, Two-Wheeler Loans, and Cross-Sell Personal Loans.
  • Religare
    Intern
    Religare Jun 2011 - Jul 2011
    Delhi, New Delhi, In
    Crafted and executed comprehensive Policy for Loan Against Life Insurance, combining meticulous product development with strategic rollout initiatives.
  • Fm Radio 7 India International School
    Radio Jockey
    Fm Radio 7 India International School Apr 2005 - Mar 2007
    Served as the lead anchor for 'Green Salad,' a captivating news broadcast program aired on the school's community radio, FM RADIO 7 at 90.7 MHz. Delivered engaging content and curated an immersive radio experience for the audience.

Swati Bhalla Skills

Management Financial Modeling Capital Markets Investment Banking Financial Statement Analysis Credit Analysis Financial Goals Mis Vendor Management Credit Risk Finance Team Management Corporate Finance Financial Analysis

Swati Bhalla Education Details

  • Indian Institute Of Management, Calcutta
    Indian Institute Of Management, Calcutta
    Leadership
  • Dayalbagh Educational Institute
    Dayalbagh Educational Institute
    Finance
  • Dayalbagh Educational Institute
    Dayalbagh Educational Institute
    Journalism And Mass Communication
  • Dayalbagh Educational Institute
    Dayalbagh Educational Institute
    Theology
  • Daulat Ram College, Delhi University
    Daulat Ram College, Delhi University
    Economics
  • India International School
    India International School
    Commerce - Maths

Frequently Asked Questions about Swati Bhalla

What company does Swati Bhalla work for?

Swati Bhalla works for Idfc First Bank

What is Swati Bhalla's role at the current company?

Swati Bhalla's current role is Head - Digital Transformation - Customer Experience.

What is Swati Bhalla's email address?

Swati Bhalla's email address is sw****@****ail.com

What schools did Swati Bhalla attend?

Swati Bhalla attended Indian Institute Of Management, Calcutta, Dayalbagh Educational Institute, Dayalbagh Educational Institute, Dayalbagh Educational Institute, Daulat Ram College, Delhi University, India International School.

What are some of Swati Bhalla's interests?

Swati Bhalla has interest in Exploring New Places.

What skills is Swati Bhalla known for?

Swati Bhalla has skills like Management, Financial Modeling, Capital Markets, Investment Banking, Financial Statement Analysis, Credit Analysis, Financial Goals, Mis, Vendor Management, Credit Risk, Finance, Team Management.

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