Customer Support Executive
Noida, Uttar Pradesh, India
●Delivered exceptional customer service by handling postpaid billing and service inquiries for VI (Vodafone Idea) customers through inbound calls.●Consistently ranked as a top performer in TNPS (Transactional Net Promoter Score), reflecting high customer satisfaction and loyalty.●Resolved customer complaints with efficiency, ensuring high retention rates and satisfaction.●Provided clear and detailed information on postpaid plans, billing cycles, and other… Show more ●Delivered exceptional customer service by handling postpaid billing and service inquiries for VI (Vodafone Idea) customers through inbound calls.●Consistently ranked as a top performer in TNPS (Transactional Net Promoter Score), reflecting high customer satisfaction and loyalty.●Resolved customer complaints with efficiency, ensuring high retention rates and satisfaction.●Provided clear and detailed information on postpaid plans, billing cycles, and other services.●Effectively troubleshot and resolved technical issues related to postpaid services.●Contributed to meeting and exceeding customer support KPIs by achieving daily performance goals.●Regularly documented customer feedback to drive process improvements and enhance service delivery. Show less