I thrive on the challenges of driving innovation, enhancing customer experiences, and leading teams to implement strategies that deliver tangible results. With 20+ years of leadership and consulting experience, I’ve partnered with public and private organizations across various industries to analyze, solve, and communicate complex issues. My experience includes CFO and COO roles, where I’ve honed my ability to lead teams and build agile, customer-focused organizations.My passion for innovation and customer experience management is exemplified through my work at Michigan Virtual, a leading nonprofit EdTech company. There, I spearhead a large-scale Voice of Customer (VoC) program, transforming how we listen to and act on feedback to continuously enhance our offerings. Additionally, I oversee both a dedicated Customer Care team and a cross-collaborative customer experience team, implementing strategies that have significantly elevated customer satisfaction and loyalty.In addition to this, I established and currently run an EdTech catalyst program that fosters and promotes innovation in the sector. This role has allowed me to collaborate closely with startups in the EdTech space, where I launched and manage an EdTech Innovation Bootcamp and Pitch Contest, empowering educators and entrepreneurs in Michigan to turn their ideas into reality.Outside of business, I enjoy sailing, both competitively and for leisure. Business and sailing have shown me that, while the shortest distance between two points is a straight line, it is rarely feasible to follow that line. Navigating obstacles, monitoring conditions, anticipating change, and reacting appropriately are challenges common in both.I believe that success, both in business and sailing, comes from adapting to both internal and external changes. A quote that sums it up nicely is “I can’t change the direction of the wind, but I can adjust my sails to always reach my destination.” — Jimmy Dean
Listed skills include Management Consulting, Strategy, Market Analysis, Strategic Planning, and 46 others.