Scott Watkins
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Scott Watkins Email & Phone Number

Customer Experience Management, Innovation and Entrepreneurship, Strategic Planning, Market Research, CCXP at Michigan Virtual
Location: East Lansing, Michigan, United States 8 work roles 4 schools
1 work email found @michiganvirtual.org 5 phones found area 517 and 888 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 5 phones

Work email s****@michiganvirtual.org
Direct phone (517) ***-****
LinkedIn Profile matched
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Current company
Role
Customer Experience Management, Innovation and Entrepreneurship, Strategic Planning, Market Research, CCXP
Location
East Lansing, Michigan, United States
Company size

Who is Scott Watkins? Overview

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Quick answer

Scott Watkins is listed as Customer Experience Management, Innovation and Entrepreneurship, Strategic Planning, Market Research, CCXP at Michigan Virtual, a company with 205 employees, based in East Lansing, Michigan, United States. AeroLeads shows a work email signal at michiganvirtual.org, phone signal with area code 517, 888, and a matched LinkedIn profile for Scott Watkins.

Scott Watkins previously worked as Senior Director of Business Strategy at Michigan Virtual and Strategy Consultant, Affiliated Expert at Research Strategy Group. Scott Watkins holds Mba, Business Administration And Management, General from Michigan State University - The Eli Broad Graduate School Of Management.

Company email context

Email format at Michigan Virtual

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{first_initial}{last}@michiganvirtual.org
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AeroLeads found 1 current-domain work email signal for Scott Watkins. Compare company email patterns before reaching out.

Profile bio

About Scott Watkins

I thrive on the challenges of driving innovation, enhancing customer experiences, and leading teams to implement strategies that deliver tangible results. With 20+ years of leadership and consulting experience, I’ve partnered with public and private organizations across various industries to analyze, solve, and communicate complex issues. My experience includes CFO and COO roles, where I’ve honed my ability to lead teams and build agile, customer-focused organizations.My passion for innovation and customer experience management is exemplified through my work at Michigan Virtual, a leading nonprofit EdTech company. There, I spearhead a large-scale Voice of Customer (VoC) program, transforming how we listen to and act on feedback to continuously enhance our offerings. Additionally, I oversee both a dedicated Customer Care team and a cross-collaborative customer experience team, implementing strategies that have significantly elevated customer satisfaction and loyalty.In addition to this, I established and currently run an EdTech catalyst program that fosters and promotes innovation in the sector. This role has allowed me to collaborate closely with startups in the EdTech space, where I launched and manage an EdTech Innovation Bootcamp and Pitch Contest, empowering educators and entrepreneurs in Michigan to turn their ideas into reality.Outside of business, I enjoy sailing, both competitively and for leisure. Business and sailing have shown me that, while the shortest distance between two points is a straight line, it is rarely feasible to follow that line. Navigating obstacles, monitoring conditions, anticipating change, and reacting appropriately are challenges common in both.I believe that success, both in business and sailing, comes from adapting to both internal and external changes. A quote that sums it up nicely is “I can’t change the direction of the wind, but I can adjust my sails to always reach my destination.” — Jimmy Dean

Listed skills include Management Consulting, Strategy, Market Analysis, Strategic Planning, and 46 others.

Current workplace

Scott Watkins's current company

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Michigan Virtual
Michigan Virtual
Customer Experience Management, Innovation and Entrepreneurship, Strategic Planning, Market Research, CCXP
lansing, michigan, united states
Employees
205
AeroLeads page
8 roles

Scott Watkins work experience

A career timeline built from the work history available for this profile.

Senior Director Of Business Strategy

Current

Lansing, Michigan Area

I drive organizational growth through strategic leadership and customer experience innovation, positioning Michigan Virtual as a leading educational technology provider. My key contributions include:* Strategic Leadership & Growth: Leading new business development and guiding cross-functional teams in the execution of strategic plans, ensuring alignment.

Jan 2017 - Present

Strategy Consultant, Affiliated Expert

Current

East Lansing, Michigan

I provide management services, market research, survey research, and strategic planning assistance to startup business as well as established small and mid-sized organizations.

Jun 2015 - Present

Founder

East Lansing, Michigan

As the Founder and CEO of AdLuminate, I have managed, designed, and launched an online platform for buying and selling advertising and sponsorships. This included managing the contracted development team, LLC formation, developing and refining the business plan, and pitching the business plan at invite-only competitions, including Greenlight Michigan and.

Jun 2015 - Jul 2017

Finance And Operations Consultant

East Lansing, Michigan

I provide management consulting and CFO services for Supported Intelligence, LLC., an analytics software start-up. As CFO, I provide financial reporting and investor relations services, oversight of accounting and bookkeeping, contractual guidance, and cash management. My role has included establishing the LLC, drafting the operating agreement, managing a.

Apr 2012 - Dec 2016

Director Of Market & Industry Analysis | Consultant & Senior Consultant

East Lansing, Michigan

  • I was promoted to manage the firm’s Market and Industry Analysis practice area in 2008 and worked directly with clients as a Consultant (2002-08) and Senior Consultant (2008-15). As practice area manager I developed.
  • Securing and managing major projects and critical client relationships to generate annual practice area revenues of $400K up to $1.1M.
  • Leading efforts to develop, market, and deliver expert testimony/analysis during GM/Chrysler bankruptcies and dealership terminations. I built a team of 5 staff and 4 subcontractors, secured nearly 100 client.
  • Managed all aspects of projects with budgets ranging from $2,000 to $250,000 for leading clients in the public and private sector. This included economic impact analyses, strategic plans, demographic and market.
Jun 2002 - May 2015

Chief Financial And Administrative Officer | Director Of Marketing And Administration

East Lansing, Michigan

  • As a senior executive in the firm I was involved in running every aspect of the company, including business development, internal strategy, accounting and financial management, IT, human resources, and project.
  • Led the establishment of the new firm’s accounting, human resources, marketing, ISO 9000 quality assurance, and IT operations to ensure a smooth transition from legacy systems.
  • Managed day-to-day operations of firm, including human resources; information technology; accounting and financial reports; payroll and tax liability; quality assurance; supervision of administrative staff; managing.
  • Developed and implement productivity increasing tools and procedures, including IT upgrades to server and workstations; project management procedures; accounting procedures and financial reporting; quality audits; and.
  • Managed all elements related to a search for a new main office as well as establishing a branch office in Chicago. This included negotiating leases, selecting vendors for the moves, establishing IT infrastructures, and.
  • Developed and prepared monthly/quarterly/annual financial and performance reports; allocated costs and revenues by practice area for profitability analyses; supervised accounts receivable and accounts payable clerks.
Jun 2002 - May 2015

Marketing Analyst

Lansing, Michigan

While in this position, I collaborated with BBK, Ltd’s. Marketing Director to manage branding strategies and cross-selling opportunities, and led efforts to develop Anderson Economic Group’s website content and design. I also assisted in development, marketing, and promotion of a web-based tool for displaying geographic information in an interactive.

Mar 2001 - Jun 2002

Analyst

Troy, Michigan

I actively performed quantitative and qualitative research of automotive industry using online resources, survey research, J.D. Power proprietary data, and analytical tools including Microsoft Excel and mTab. I also prepared presentations of data for clients including Ford Motor Company and PPG, and contributed to firm’s first Pickup-truck Market Report.

May 2000 - Aug 2000
Team & coworkers

Colleagues at Michigan Virtual

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4 education records

Scott Watkins education

Education record

De La Salle Collegiate High School (Warren, Michigan)
FAQ

Frequently asked questions about Scott Watkins

Quick answers generated from the profile data available on this page.

What company does Scott Watkins work for?

Scott Watkins works for Michigan Virtual.

What is Scott Watkins's role at Michigan Virtual?

Scott Watkins is listed as Customer Experience Management, Innovation and Entrepreneurship, Strategic Planning, Market Research, CCXP at Michigan Virtual.

What is Scott Watkins's email address?

AeroLeads has found 1 work email signal at @michiganvirtual.org for Scott Watkins at Michigan Virtual.

What is Scott Watkins's phone number?

AeroLeads has found 5 phone signal(s) with area code 517, 888 for Scott Watkins at Michigan Virtual.

Where is Scott Watkins based?

Scott Watkins is based in East Lansing, Michigan, United States while working with Michigan Virtual.

What companies has Scott Watkins worked for?

Scott Watkins has worked for Michigan Virtual, Research Strategy Group, Adluminate, Supported Intelligence, Llc, and Anderson Economic Group.

Who are Scott Watkins's colleagues at Michigan Virtual?

Scott Watkins's colleagues at Michigan Virtual include Mable Fox, Gwen Alim-Young, Katie Bouldin, Matt Harbron, and Shawn Maison.

How can I contact Scott Watkins?

You can use AeroLeads to view verified contact signals for Scott Watkins at Michigan Virtual, including work email, phone, and LinkedIn data when available.

What schools did Scott Watkins attend?

Scott Watkins holds Mba, Business Administration And Management, General from Michigan State University - The Eli Broad Graduate School Of Management.

What skills is Scott Watkins known for?

Scott Watkins is listed with skills including Management Consulting, Strategy, Market Analysis, Strategic Planning, Economics, Financial Analysis, Marketing, and Competitive Analysis.

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