Swayam Patel Email & Phone Number

London, England, United Kingdom

B2B SaaS- Company wide requirements gathering from key stakeholders, which were transformed into user stories for the Brand websites project- Collaborated with Marketing, Sales, Data & Editorial team to understand pain points with current website - Analysed the strategic impact of new websites, and ensure it aligns with company vision- Created the Roadmap for brand websites which also included the Product vision and strategy.- Product Discovery of current product and understanding user needs, pain points, target market.- User journey of current subscription and registration process.- Collaborated with Data team to understand current metrics and tracking figures to identify quick wins.- CMS Tech Stack analysis that are best suited towards the new brand websites, this included creating criteria's, pricing comparison matrix, demo's and voting sessions.- Design wireframes, prototypes and user journey flows for the new website. User journeys included: Subscription, registration flow, payment flow, homepage, article page layouts- Subscription pricing models of current publishing products. Understand best way to meet customer satisfaction whilst gaining more revenue through user journeys.- Launched new home website, worked alongside sales and marketing to see how new website should look and developed their requirements on the back end using typo3

London, England, United Kingdom

B2B Consulting - Consulted on McDonalds as a Senior Product Manager for the Data Migration Project where I led a cross functional team consisting of developers, testers and UX/UI designers. - Delivered the ODS warehouse & MicroStrategy migration onto AWS Cloud (SaaS). Lead to McDonald's data processed 85% faster and licensing cost was reduced by 75%.- Cross collaborated with multiple teams and stakeholders to gather requirements and build user stories with acceptance criteria’s for the dashboards and reports.- Established KPIs and metrics alongside the dashboards, with stakeholders in order to measure and quantify success.- Developed strategic roadmaps which outlined the vision, priorities, long term goals and timeline. Made sure due date aligned with teams across the function.- Created and prioritised the data requirements backlog with the project team.- Defined the product strategy that met the objectives of the product as well as the vision and impact of the product.- Implemented a more agile way of working across the team for transparency, through daily scrums, usage of JIRA, and refinement sessions. Which led to a timely and successful delivery.In house - Worked on team OKRs that were aligned with the company strategy. Included working on internal tasks to help build the RAD brand.- Contributed to internal RAD website projects which included using AI to help build the website further.- Held training sessions with new joiners around what 'Product' is- Conducted product discovery with new clients, this included: requirements, brainstorming UX/UI designs with the design team and proposing the MVP we would build. - Started the plan for the Rad Graduate Program. Consisted of internal/external projects, skill developments, training schedules, mentors and their aims and objectives.- Led the company wide Business Process mapping to help RAD get a better idea of their internal and external processes. Increased efficiency and streamlined processes.

London, England, United Kingdom

Product Manager for the Platform Integration B2C project across a full product life-cycle. This consisted of integrating a multi account support feature & multiple businesses into one user account on the web app. This led to a 60% increase in usage of Dext web-app.- Switcher feature increased by 72% which meant that multiple Dext products were being used.- Conducted regular market and competitor research to understand how Dext can stay competitive with new products and features.- Collaborated with the Data & Analytics teams to measure success of new releases and gain insight on new changes.- Tracked success of the features such as new users, changes in subscriptions through agreed KPIs.- Worked with stakeholders to understand the business objectives and translate these into requirements to create the product roadmap.- Backlog management, prioritising the backlog and ensuring it aligns with the product vision and strategy.- Creating/brainstorming events that will be tracked against agreed KPIs on Mixpanel to understand the value of changes of the new platform integration. Both from a UI/UX and customer perspective.- Experience on Email API’s, such as manipulating templates on transactional emails and understanding email metrics. Created emails such as: subscription expiring, new payment methods, adding other users, and changing addresses.- Created user stories, epics, themes and spikes for UI releases, with story points assigned during sprint planning.- Product Discovery with the Sales and Research team around the new Enterprise and Franchise initiative, to understand what the ask and problem is from a user perspective. This was part of enhancing both B2B and B2C platforms.- Collaborated with design and engineering teams to go through prototype testing, normally AB testing. Made sure the changes and new ideas aligned with the company strategy.- Participated in all Agile ceremonies such as daily stand ups, sprint planning, refinement and retrospectives.

London, England, United Kingdom

Lead Business Analyst and Product Manager across the TRICARE Program which consisted of 7 main project streams. - Product Manager of the MyCare Overseas app across the product lifecycle this app led to a 73% increase in bookings via the mobile app.- Managed the delivery of the mobile app and worked cross functionally with developers, testers and UX/UI designers.- Collaborated with Data analytics team to track mobile app and used Google Analytics to understand what features were effective which helped us develop the next stage of the MyCare Overseas app. - New log in features lead to a 30% increase in app usage.- Gathered and managed requirements across the program from Project leads and SMEs. Requirements such as enhancement of CRM interface, Internal Dashboards and Collection of consent forms. Requirement elicitation techniques included Workshops, Interviews and Brainstorming sessions.- Regular development of user stories with acceptance criterias to make sure they are linked in with requirements as well as change requests- Creating and managing both As-Is & To-Be process flows through MS Visio. Would work with SMEs and Project leads to make sure the processes met their requirements, and were able to meet the level of quality for audit deep dives.- Built the JIRA platform for the TRICARE program, this consisted of the structure, workflow, backlog and dashboard. Would work with the PMs to define the backlog.- Made sure that End to End test cases for the new contract were aligned to the To-Be Processes. This meant going through each test plan and aligning it against the Processes to check that they matched. - Helped provide efficiency in the Change Request process by going through the technical requirements and user stories with the Project lead. Would offer technical expertise and build user stories so that it would show the clear outcome of the change request.

London, United Kingdom

Managed process maps using IBM Blueworks across a range of process streams, with a focus on Project Accounting. - Ensured that process flows can be audited and supported the design and implementation of the process through BPMN & applying LEAN design principles.- Gathered requirements for how to improve the distribution process of assessments to customers. Analysing pain points such as invoice failures, delays & mismanagement through data analysis and metrics.- Activity analysis for finance team re-organisation in China, South Africa and India. Ensuring all teams are restructured so that work is efficiently allocated across the board.- Creating the JIRA page & structure for the Pearson Process Team, which included bulk creating Stories & creating a dashboard that met the Project Managers requirements. - Ensured projects were 100% traceable through having requirements on JIRA and processes on Blueworks - Stakeholder Engagement - Engage with business owners, business change leads and users to ensure delivery has been agreed and requirements have been gathered.- Digitalised publishing and looking to build a more digital way of subscriptions to users. - Enhanced customer usage of online learning through gathering requirements for a better feature page and website landing page.

SFTR Project & Lloyds Banking App seconded on as a Data Lab BA. - Gather data requirements and technical specifications to meet project requirements. Experienced in working through project lifecycle from analysis through to development, testing & sign off. - Created user stories with acceptance criteria’s for the Lloyds Banking Mobile app and worked alongside developers and testers to ensure requirements and stories were met.- App log in’s increased by 67% and payments feature increased by 58%.- Analysing trades on Financial Instruments such as Repo’s, Derivatives, Loans and Bonds.- Operated on the execution & clearing timestamp piece, reaching out to external brokers and clearing houses to understand the ingestion of timestamps.- Regular development of User stories for the Lloyds Mobile App gathered through requirements from senior stakeholders, workshops, interviews and regulatory text.- Deriving logic through the use of SQL to manage data and derive information from large datasets.- Process workflow modelling, creating workflows through ‘As Is’ & ‘To Be’ process for data ingestion, understand how external data is ingested into the data hub.- Engaging with senior stakeholders, product owners and project leads to understand requirements and meet the main goal/purpose of the project.- Working in an agile environment which includes working in cross functional teams, t-shirt sizing & attending all agile ceremonies- Created and managed the SFTR JIRA domain which includes: designing the structure & workflow of the project, creating Confluence pages & Kanban boards which ensures traceability in the project.

Worked in the Markets Delivery team for just over 2 years. Some of my responsibilities included:Spreadsheet analysis of each project and looking at the differences in funds required, both business and IT.Ensuring delivery of agreed business plans within agreed costs and timescale.Milestone Planning. Looking at the lifecycle of each project.Financial Analysis, looking at WD+5 Actuals as well as forecasts and ensure that projects stay within budget.Stakeholder engagement, looking at future funding as well as budgeting.Creating and updating Portfolio matrix which represents all the projects and their RAG statuses, VRF dates etc.

Private Banking for Lloyds bank. Working on both private and personal side of banking for clients. Providing financial solutions as well as investment options.

Grade obtained 2:1Dissertation in the field of Price competition in Oligopoly Markets.Learning the traditional Economic Theory.Numerous ways to invest, learnt in the module Behavioral Finance and the Psychology of Investment.Ability to think critically about the limits of financial and quantitative analysis in a broader socio-economic context.Studied the structure of the UK, US and German Banking system. The module also helped me gain skills on analysing financial accounts for Retail Banks.

London, United Kingdom

- Populating fund and benchmark return data and market value data for non-key composite GIPS reporting.- Audit verification process, through GIPS composite fee reconciliation.- Introduced to the program B-one, which is used for performance measurement and attribution to risk -analysis. Main use was for GIPS composites - Fund processing and checking on clients using quasar.

Bachelor'S Degree, Economics Finance And Banking (Bsc), Upper Second Class Honours - 2:1

Activities and Societies: Hindu Society Commitee Member Hindu Society Football Team Economics SocietyStrong mathematical and analytical.

Education record