Ian Graham Email and Phone Number
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I help customer facing teams enhance customer service, sales skills and teamwork leading to an improvement in the metrics important to you, the sales you want to achieve and the way your teams work together making it a happier workplace.My fun, engaging, inclusive but most importantly proven training modules will reduce stress and pressure for everyone, give a collective sense of achievement and deliver genuine breakthrough moments. By tailoring my extensive content library to your unique narrative and objectives I will transform your teams’ attitudes and approaches.I’ll move your people and teams from order takers to order makers through better conversations. I will empower them to control customer interactions, achieve your important outcomes making your organisation a positive, energetic, enjoyable and successful workplace environment.
Swayed Greyhound
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Sales And Customer Service Training ConsultantSwayed Greyhound Nov 2020 - PresentHexham, England, United Kingdom
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DirectorSwayed Greyhound Limited Feb 2007 - PresentSwayed Greyhound helps organisations to deliver exceptional customer experiences both in sales and service-delivery situations. We achieve this by providing thought-provoking and enjoyable training and coaching. Our delegates go back to work with a much more positive, productive and enjoyable approach to dealing with customers. The workshops motivate and build confidence in using effective tools and techniques that make every customer engagement a positive one. We’ll help… Show more Swayed Greyhound helps organisations to deliver exceptional customer experiences both in sales and service-delivery situations. We achieve this by providing thought-provoking and enjoyable training and coaching. Our delegates go back to work with a much more positive, productive and enjoyable approach to dealing with customers. The workshops motivate and build confidence in using effective tools and techniques that make every customer engagement a positive one. We’ll help you:• Stand out from your competitors• Retain your customers by improving their satisfaction• Attract new customers and improve your sales• Improve all aspects of communication with your customers• Deliver a consistent service• Create a positive working atmosphere that promotes teamwork and mutual support• Reduce staff turnover and increase engagement• Provide a service you’re proud of Show less
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Sales & Product TrainerBskyb Sep 2009 - Nov 2020Delivering a variety of different types of training, coaching & development solutions to Sky staff and external partners with proven results. -
Associate TrainerKnowledgepool Oct 2011 - Sep 2016Delivering a variety of soft skills and induction courses to customer facing staff for Carphone Warehouse and Best Buy Europe.
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Associate TrainerDurhamlane Apr 2013 - Jun 2016Newcastle Upon Tyne, United Kingdomdurhamlane is a true 360º sales performance company that specialise in sales training, coaching & mentoring, supported by an outsourced solution of strategic new businesss development 'selling at a higher level' -
Associate TrainerLearning Curve Limited And Simply Sales Training Sep 2009 - May 2015In-depth customer service training, with an emphasis on dealing with difficult customers. Clients include: Sedgefield Borough Homes, Excess Baggage.
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Trainer & FloorwalkerAtlas Consortium Aug 2011 - Jan 2014Working for the ATLAS Consortium on a new IT rollout known as the DII(F) refresh as an SC cleared trainer & floorwalker. This involves training and floorwalking at MoD sites enhancing skills of existing personnel.
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Sales & Product TrainerApple Inc. Sep 2009 - Jul 2011Product and sales training to Apple UK retailers. Think tank group consultant for course design. -
Pda Systems TrainerModern Housing Solutions Jan 2009 - Apr 2009MoD security clearance. Training staff to use a new hand-held device including on-the-job training.
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Training ConsultantGeek Squad Uk Sep 2007 - Dec 2007Design and delivery of induction course, including a workbook, for new staff.
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Senior Training ConsultantFuture Vision Training Feb 2007 - Sep 2007Delivery of bespoke soft skills training, coaching and consultancy solutions to a variety of clients.
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Systems TrainerLex May 2006 - Jan 2007Developed and delivered effective, high standard systems training within all business areas.
Ian Graham Skills
Frequently Asked Questions about Ian Graham
What company does Ian Graham work for?
Ian Graham works for Swayed Greyhound
What is Ian Graham's role at the current company?
Ian Graham's current role is I deliver engaging training to frontline employees in the UK’s hospitality, IT, and social housing sectors, improving sales, customer satisfaction, and aligning corporate goals with frontline realities..
What is Ian Graham's email address?
Ian Graham's email address is ia****@****kyb.com
What is Ian Graham's direct phone number?
Ian Graham's direct phone number is 0844 82 44*****
What skills is Ian Graham known for?
Ian Graham has skills like Training, Training Delivery, Coaching, Employee Training, Customer Service, Leadership Development, Sales, New Business Development, Account Management, Personal Development, Business Coaching, Staff Development.
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