Provide tier 1-3 level support to the corporate office of education publishing company consisting of 300 end users. Provide Windows/Mac server and workstation administration, LAN/WAN/VPN administration, and VMware/Hyper-V administration. Also manage Office 365, Exchange servers, Active Directory, wireless access points, Cisco UCS, and mobile devices. Trained and mentored junior level technicians.Key Contributions:• Installation, configuration, and administration of Windows 10, and OSX 10.12-10.14.• Managed OSX clients via JAMF.• Installation, configuration, and administration of client-based anti-virus solution, Endpoint Protection.• Installation, configuration, and administration of Windows 2012/2016 servers in an Active Directory network environment.• Installation, configuration, and administration of Dell switches.• Managed installation, configuration, and administration of Exchange 2016.• Created and managed installation, configuration, and administration of desktop and server virtualization using VMware, Hyper-V.• Management of mobile devices (iOS, Android)• Installation, configuration, and administration of Office 365 and Microsoft Office 2016.• Managed installation, configuration, and administration of Adobe Creative Cloud.• Management and administration of Microsoft SCCM.• Created and installed Windows 10 images using Microsoft Deployment Toolkit.• Provided remote support using Bomgar.• Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries. • Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities. • Proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others.

➢ Installation, configuration, and administration of Windows 7/8/10, and OSX.➢ Created and deployed Windows images with Acronis and MAC images with Carbon Copy Cloner.➢ Installation, configuration, and administration of server-based anti-virus solutions such as McAfee 8.x/Symantec Endpoint.➢ Installation, configuration, and administration of Windows 2003/2008 R2/2012/2016 servers in an Active Directory network environment.➢ Installation, configuration, and administration of SonicWall, Asus, and Watchguard routers.➢ Responsible for installation, configuration, and administration of virtual Active Directory and Exchange 2010/2013 environment using Hyper-V and VMware in a Windows 2008 R2/2012 server infrastructure.➢ Responsible for installation, configuration, and administration of desktop and server virtualization using VMware Fusion/ESX, Hyper-V, and Virtual Box.➢ Administration of Citrix Xenapp/Xenserver.➢ Responsible for Windows migrations.➢ Configuration of mobile devices (iPhone, iPad, Android, Blackberry)➢ Responsible for Exchange 2010/2013/2016 administration.➢ Installation, configuration, and administration of Mac OSX servers. ➢ Responsible for Outlook 2003 to Outlook 2010 migration in a 300-user environment and Office 365 email migration.➢ Administration of various SaaS applications: Office 365, Hosted Exchange, Google Apps, and Amazon Web Services.➢ Administration of Cisco CME VOIP system.➢ Installation, configuration, and administration of “Golden Triangle” (OSX Open Directory Server, Active Directory, OSX client setup).

➢ Administration, installation, and configuration of desktop and laptop computers running Mac OS X, Windows 7, Microsoft Office 2010 and 2011, and FileMaker Pro 12➢ Recommends and implements cost-effective technology upgrades and solutions.➢ Responsible for research and bid proposals for infrastructure equipment.➢ Installation, configuration, and administration of Mac OS X Server based system infrastructure including Open Directory, DNS, DHCP, and File Sharing.➢ Administration, installation, and configuration of Windows 2008 R2 server infrastructure including File Sharing, Hyper-V.➢ Administration of Mac OS X-based FileMaker Server 12 and Windows-based FileMaker Server 11.➢ Installation, configuration, and administration off-site virtual private server running CentOS operating system, managing company websites and FTP services using WHM, cPanel, and Wordpress.➢ Obtain and maintain company domain names and DNS records.➢ Configuration and support in-house mail server using Kerio Connect and McAfee SaaS Email Continuity Protection.➢ Design and maintain network architecture, including firewalls, routers, switches, and wireless access points.➢ Configuration and administration of Juniper SRX Security Device routing and firewall services.➢ Responsible for installation, configuration, and administration of desktop and server virtualization using Vmware, Hyper-V, Parallels, and Virtual Box.

• Installation, configuration, and administration of Windows 2000/2003/2008 Standard server, Terminal Server, and SBS Active Directory networks.• Installation, configuration, and administration of MAC Xserve servers and OSX workstations and laptops.• Installation, configuration, and administration of Ubuntu Linux workstation using Gnome interface.• Responsible for installation, configuration, and administration of Symantec Backup Exec.• Responsible for Exchange 2003/2007/2010 administration.• Responsible for installation, configuration, and administration of Blackberry Enterprise Server.• Configuration and administration of various mobile devices using Blackberry, Windows Mobile, IPhone, Ipad, Android, Palm, Symbian.• Installation, configuration, and administration of Microsoft IIS 6x including SSL, multiple web sites on same server, host header names, and virtual directories in a web farm environment.• Administration and configuration of remote application tools such as Remote Desktop, Terminal Services, GoToMeeting.• Administration of Lenovo and Dell workstations and laptops running Windows XP, Vista, Windows 7.• Migrated Windows XP and Vista workstation to Windows 7 using USMT and Windows Easy Transfer.• Maintenance, configuration of Dell and HP Procurve switches.• Maintenance of Netscreen and Sonicwall network appliances.• Imaged Windows workstations, servers using Symantec Ghost.• Imaged MAC workstations, servers using Carbon Copy Cloner.• Responsible for desktop support via phone, remote, and e-mail.• Responsible for deployment, administration, configuration, and maintenance of anti-virus and spyware platform using Symantec Enterprise AV, Endpoint, Sophos, and Trend Anti-Spyware.• Responsible for administration, configuration, and maintenance of AppRiver anti-spam component.• Responsible for installation, configuration, and administration of desktop and server virtualization using VM Ware Fusion/ESX and Virtual Box.

Managed 300-user community in a Windows 2000/2003 Active Directory network.Responsible for administration, maintenance, and troubleshooting of Citrix Metaframe XP servers.Responsible for daily back up tape rotation using Veritas Backup Exec.Responsible for network monitoring and performance using What's Up Gold and Denika.Installation, configuration, and administration of Microsoft IIS 6x including SSL, multiple web sites on same server, host header names, and virtual directories in a web farm environment.Maintained daily e-mail administration with third party POP3 vendor.Created and maintained IT policies and procedures.Administration and configuration of remote application tools such as Terminal Services and VNC.Administration, troubleshooting, configuration, and maintenance of Windows 9x, 2000, XP workstations and Maxspeed Windows CE thin client machines.Maintenance of HP Procurve 2650 switches.Responsible for phone and e-mail technical support.Responsible for administration, configuration, and maintenance of anti-virus platform using Trend Micro.Managed Websense Internet monitoring component.

Managed Quadramed (medical staffing application) upgrade over four hospital campuses in a Windows 2000/2003 Active Directory environment.Coordinating the ordering of equipment with vendors.Assisted in creation and testing of MSI package for upgrade.Auditing over 400 workstations for upgrade standards.Coordinating schedules with different business units. Assisted in database upgrade from SQL 7 to SQL 2000.Installation and production support of Weblogic Application server on Windows 2003 server platform.Installation and support of Sun JDK and JRE.Created and maintained group polices in Windows Active Directory.Managed Cardio Rehab department Tablet PC rollout project.Conducted technical and end-user training of Windows XP Tablet OS.Coordination of vendor training and ordering of equipment.Testing and configuration of vendor imaging software on tablet PC's in a Windows 2000/2003 Active Directory network environment.Imaging of Windows XP Tablet OS on tablet PC's.Synchronizing different business units for tablet PC rollout.Created and maintained group polices in Windows Active Directory.Managed Histo Compatabilty Lab database upgrade.Installed, configured, and supported Citrix and SQL 2000 on HP Proliant servers running Windows 2003 server.Assisted in migration of database from FoxPro to SQL 2000.Coordinating meetings with different business units.Interfacing with vendors on hardware and software issues.Installation, configuration, and administration of Microsoft IIS 6x including SSL, multiple web sites on same server, host header names, and virtual directories in a web farm environment.

Responsible for remote user administration using Citrix, Nortel VPN, SMS, Terminal Services, Perle RAS, and PC Anywhere.Managed backup implementation of entire corporate system using Arcserve and Veritas Backup Executive on Windows NT/2000 and UNIX platforms.Managed system-monitoring project utilizing Foglight and Big Brother software.Responsible for e-mail administration using Microsoft Exchange 5.5, 2000.Responsible for metrics reporting, monitoring, and analysis of servers using tools such as Foglight, PerfMon, etc.Construction of HP/Compaq Prolient DL360/380 servers running Windows NT/2000/2003 using Compaq Insight Manager.Responsible for Microsoft SMS administration.Responsible for installation, configuration, and administration of Blackberry Enterprise Server and various Blackberry handheld devices.Responsible for phone and e-mail technical support for over 1500 users.Responsible for administration of video conferences.Managed anti-virus protection on servers, clients, and e-mail using McAfee Virus Scan and EPO.Assisted in database administration on Oracle, SQL, and Peoplesoft platforms.Responsible for backups and support of Weblogic Application server in Solaris environment.Installation, configuration, and administration of Microsoft IIS 5x including SSL, multiple web sites on same server, host header names, and virtual directories in a web farm environment.Part of 24/7-365 day on-call rotation.

Managed stress/load testing project for web presence which included organizing phases with vendor, implementation of testing software on servers, coordination of different departments to maintain planning schedule, coordination of tuning web site. Managed backup implementation of entire e-commerce system with SAN provider and co-location (Exodus) facility. Coordinated firewall rule set project; assisted in the implementation of different firewall rule sets. Managed security scan project at co-location for security stability of web site. Responsible for maintaining web farm relationship between company and co-location (Exodus) and management of services provided by co-location. Responsible for metrics reporting, monitoring, and analysis of servers using tools such as Service Metrics, P365, and Net IQ. Construction, installation, support, and configuration (server instance mapping, content replication) of Compaq Prolient DL360/380 servers running Windows NT/2000 using Compaq Insight Manager and installation of Sun JDK, JRE, BEA Weblogic Application server, Oracle 8i, Exchange 5.5, and Sybase EAS e-commerce software in a Windows 2000 clustered web farm environment. Responsible for Weblogic server administration in a financial production environment.Responsible for packaging and of deployment of Sun JDK, JDK, and J2EE.Assisted in coordination of SAN solution with Storage Way.Configuration of F5 BigIP network appliances.Configuration of Microsoft IIS 4.x/5x including SSL, multiple web sites on same server, host header names, and virtual directories in a web farm environment.Configuration of Microsoft Transaction Server with in IIS 4.x/5.x.Configuration of Terminal Services remote component.Maintenance of Internet Group's intranet site.Assisted in migration of co-location web farm to in-house environment.24/7-, 365 on-call rotation.Responsible for production support, management of service level agreements, and escalation procedures.

Responsible for systems administrations for parent company, AGI Capital Group, two subsidiary companies (Nitevibe.com and Engine8) and a nightclub. Improved and maintained systems uptime from 90% to 99.9% for 65 corporate and remote users through expert Windows NT/2000 troubleshooting/maintenance using NT/2000 utilities and tools.Managed e-mail administration in Seattle Labs Mail, user/profile, back-up rotation, connectivity, and security. Responsible for configuration of DSL routers and hubs along with all telephony installation. Also provided installation, maintenance, configuration, and troubleshooting of all PC's and Macintosh systems in the company. Managed the implementation VLAN and VPN solution between AGI, Nitevibe.com, and Engine 8. Managed the installation, configuration, and maintenance of T1 line at nightclub. Created digital audio for www.engine8.com and www.nitevibe.com. Assisted in coordination of services rendered by co-location facility (Up Networks).

Provided end user support in a Windows NT network environment.

Provided end user support in a 1000 user environment.