WHO I AM:►A high-performing, PMP-certified project leader, Scrum Master, Six Sigma Green Belt, and senior executive with a proven history of delivering revenues and profitability via expertise in product innovation, financial modeling, business development, and process improvement. Throughout my career, I have been recognized for an ability to build, grow, and strengthen businesses in the healthcare, real estate, and technology sectors.►Chief Operating Officer of Emergency Excellence, a healthcare performance improvement firm specializing in management consulting, benchmarking, and patient callback and experience analytics services. Since joining the company as an early-stage startup, I have played an integral role in growing Emergency Excellence into a prominent multi-line healthcare services firm with diverse operations, innovative products and services, and exceptional staff retention.MY COMPETENCIES INCLUDE:►Strategic Planning • Operations Management • Business Transformation • Agile Project Management • Lean Six Sigma • Financial Operations • Budgeting & Forecasting • Program Management • Product Management • Service Innovation • Contract Negotiation • Process Improvement • Business Development • Human Resources • Information Technology • Marketing • Sales • Workforce Development • Talent Management • VoIP