As part of the IT Infrastructure Team I am responsible for providing in-house technical support for the group. Day to Day Responsibilities:• Point of escalation for the service desk team - 3rd Line.• Being available to be deployed to a client site to resolve issues that require an onsite presence.• Develop, maintain and document procedures.• Azure/O365/Exchange.• PowerShell scripting and automation.• Network design / Implementation (Cisco Meraki).• Server infrastructure consisting of Windows, Linux and VMWare.• Server hardware consisting of Dell, HP, NAS, Storage (RAID). • Software systems consisting of Microsoft Windows Server and Desktop OS, Microsoft Cloud Technologies, Office 365, Active Directory, Group Policy, Exchange, Remote Desktops, DHCP, DNS, VMWare, Data Protection, Security and Antivirus and other applications• LAN / WAN / Wifi / VPN /SDWAN Mobile network architecture, devices and security consisting of routers, firewalls, switches, and SAN.• Veeam Backup & Replication - Design/Implement Software and Hardware including off-site locations.• Veeam Backup for O365 - Design/Implement Software and Hardware including off-site locations.• Security process, procedures, network architecture that promote best practice security while maintaining a functional user base.• Working as part of a team on project related work, assisting with planning and implementation activities.

As part of the IT Service desk I was responsible for providing end-user support. This role also includes: responsibility for Starters/Movers/Leavers (A.D/Exchange/O365) & Operations Management (Daily Infrastructure checks) across the group.Day to Day:• Blend of 1st and some 2nd level IT Support• Administration and daily support of 2000+ staff across the UK• Documentation: Guides/KB's/Processes & Procedures• Managing Active Directory (User Administration & Security)• File and directory permissions (NTFS / Shares)• Server Administration - (2008/2012/2016) Roles & Features• Use of WDS/WSUS/MobiControl to build and maintain Lakehouse's fleet of devices• Liaising with 3rd Party Warranty/Support• Printer deployment/administration• Routing & Remote Access (VPN) & NPS Installation/ConfigurationCurrently studying towards - MCSA: Windows Server 2012

• Troubleshooting faulty equipment helped to develop my problem solving skills to identify the issue and escalate as necessary.• Working to strict deadlines for the preparation of equipment & resources for major exercises helped to develop my management & organisation skills.• Operating radios and communicating via them whilst taking notes helped improve my verbal and communication skills.• Displaying flexibility each day, changing roles and working in different teams; often at short notice.• Prioritising and sharing workloads helped develop my ability to work in a team.