Supervising and managing the daily operation of IT systems, including hardware, software, networks, and security systems.• Ensuring regular maintenance of computer systems and providing technical support to users.• Leading and coordinating IT projects, ensuring adherence to deadlines and budget.• Training staff in the use of IT tools and raising awareness about good practices in computer security.• Leading and developing the IT team.

- Mass System Deployments- Recycling of retired computers & server systems as well as printers- Windows Deployments & Troubleshooting

The Luxembourg Esports Federation (LESF) is a non-profit association with the aim to promote esports in Luxembourg, federate esports stakeholders and represent their combined interests.

Our goal with this NPO, is to bring Luxembourg forward when it comes to Electronic Sports as well as to provide a home for Content Creators (Streamers, Writers, Video Editors, Graphic Designers), Amateur and Semi-Pro Competitive Esport Teams and providing a new and exciting view on Electronic Sports and Gaming and to learn from the experiences gathered from them.- Managing day-2-day activity- Managing all internal Teams- Organizing and structuring the organization- Managing Partners & Sponsors- Organizing Marketing & PR campaigns- Recruiting of Staff & Esport Teams- Project Managing every aspect of the organization

This is part of the re-structure to focus on semi-professional eSport Teams to develop and help them grow into fully professional eSport Teams.- Manage the eSports Team in a professional way- Understand the need of the players and help them in any way possible- Find tournaments for them to engage in- Track their daily activity, practices and past experiences- Be there for them 24/7, guide them, be a problem solver

- Manage Organizational Growth- Develop and enforce organizational strategies- Talent recruiting and mentoring Division Lead's- Overseeing Division Lead's- Public Speaker and representative of the organization- Analyze and solve problematic situations- Reporting to the Leadership Team

- Responsible for eSports Events- Managing the internal and external teams that are involved - Marketing and advertising of all the upcoming events- Team Management

- Responsible for Divisional Growth- Manage Divisional Compliance- Mentor Team Leaders within the Division- Report to the Superior Leader- Weekly strategic meetings with upper and lower Chain of Command

Solutions include but are not limited to: payment terminals / payment gateway & authorization platforms / cross and multi-channel solutions with E-commerce supported flows.Functional and technical analyses to better assist and integrate with integrators and internal teams.• Short-, mid- and long-term integrations alterations/improvements and pre-planning.• Technical workshops, both off- and on-premises with external and/or internal audience.• Communication with major acquirers/issuers.• End-to-end integration testing on UAT systems i.e terminals, payment platforms and bank links.Third line of support and initial project management.• Direct communication lines with major integrators.• Internal departments coordination: Sales / Business Development / Engineering / Compliancy / Onboarding / Operations / Customer Support / Development• For every new integration: technical handover to Operations and project handover to PM department.• Guidance and on-hands trainings (e.g. tutorials) for our customer support, feedback to development & QA departments as well as to higher management.

- Creating, managing and testing Pilot installations - Creation of documentation and training for On-Boarding/ Partner Support/ Customer Support- Internal procedure development and escalation requirements- Conducting engineering and integrated solutions tasks to help internal unatteded development- Project rollout responsible for more than tenthousand credit card terminals for high value partners- Being part of the technical taskforce

- Maintaining high level relationship with partners- On-site meetings and interventions - Multiple days per week travel- Managing meetings with partners - Forcast and Supply Chain- Managing external communication flow through partner support- Presenting new solutions at partner premises and exhibitons

- On-Boarding of high value partner locations - Maintaining technical relationship- Organizing meetings with said customers for ongoing/upcoming projects- Maintaining project deadline- Quality Assurance for each setup of these high value customers- Documentation of procedures, flow, guides for internal and external use

Hexer Productions is a newly created, still non-profit organisation for game development.- Guidance trough the GDD- Conecption of Game Design, Story line and mechanics- Part of the core team

As part of the unattended operations team, I am responsible for:- Configuring, Installing and Testing of hardware and software for payment systems- Monitoring of availability, performance and security- Database management (MySQL / MS-SQL)- Coordination of third parts involved in the installations- Setting up new customers in our backend systems- Guiding customers through every step of their unattended installations including: * Reporting * Technical difficulties * Piloting * Network Infrastructure * On-site / remote assistance- Maintaining a high level of comitment towards customers- Maintaining a high level of knowledge about unattended and attended Terminals including 2nd and 3rd level of support of following terminals: ● Da Vinci Vending 1 & 2 ● Thales / Spire Artema Modular ● Atos Xenteo Eco / Xenoa / Yoneo ● VX Range from Verifone including 670/680/810/820 and 700- Creating and maintaining processes flows / procedures- Creating and maintaining documentation / guides / how to's- Updating internal knowledge base- Working on large scale projectsIt is a position in a very rapidly changing ressource eating environment with extraordinary demands in customer understanding, customer handling and knowledge gathering resulting in a rewarding increase of ones knowledge pool and organization as well as handling skills.

Outsourcing : Dexia, BCEE, Goodyear, P&TEngineer for Printing and Desktop issues

Roll out of new Desktop and CAD machines for the Goodyear Innovation Centre in Luxembourg in the name of Netcore PSFManaging the people who are installing the systemsConfiguring and preparing the SystemsManaging and scheduling the installations with the employees

Installing / Fixing different SystemsAssembling Computer/ServersInstalling / configuring / maintaining Microsoft Exchange

Maintaining the local IT equipment