I'm a transformational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. I love stepping into roles and quickly making positive changes. I am committed to helping the organization achieve its goals, but also to helping group members fulfill their potential. I focus on using training, monitoring and morale-building techniques to maximize employee engagement and performance."Excellence isn't about working extra hard to do what you're told. It's about taking the initiative to do work you decide is worth doing"