Drove efficiency and cost reduction by developing, managing, and executing large-scale business programs. Negotiating high-value contracts with key partners and suppliers, securing favorable terms that supported business objectives. Eliminated financial discrepancies through rigorous assessment and verification of billing invoices and expense reports. Established a culture of continuous improvement by promoting best practices in project management, process optimization, and risk mitigation. Streamlined service operations as National Program Architect, reducing redundancies and standardizing processes across thousands of stores and warehouses, achieving significant cost savings. ServiceChannel SaaS Platform Implementation: Successfully deployed a SaaS work order management system (ServiceChannel) for all facilities across the company's U.S Locations. This initiative transformed maintenance operations, significantly improving response times, enhancing service quality, and enabling real-time tracking and reporting. The system's success laid the foundation for a centralized department within the real estate department that established a scalable infrastructure for long-term operational excellence. Financial Reporting & Transparency: Led the team in developing Tableau dashboards that provide real-time insights into national accounts, enhancing decision-making, boosting transparency, and enabling data-driven strategies. Team Development & Leadership: Led and mentored a team, resulting in 12 internal promotions in 5 years by fostering a culture focused on continuous improvement, professional growth, and accountability. Contract Optimization & Cost Savings: Collaborated with ALDI's in house legal team to create a Master Services Agreement for service-related accounts, significantly reducing legal review costs and negotiation times.

Multi-store Operations Oversight: Managed daily operations across 21 stores in theChicago market, implementing strategies that optimized customer service, reducedoperational costs, and drove sales growth.Talent Acquisition & Retention: Led the recruitment, hiring, and development ofstore personnel, including Managers in Training (MITs) and store managers.Achieved the lowest employee turnover rate in the division for two consecutiveyears through targeted retention strategies.Mentorship & Leadership Development: Actively participated in district managerinterviews and mentored over 10 district manager trainees and expatriates, buildinga pipeline of skilled leaders in the Chicago market.Sales Milestones: Established performance goals and strategies that led four storesto achieve monthly sales milestones exceeding $1M for the first time in divisionhistory.Leveraged data to set actionable goals for stores, increasing sales while managingexpenses effectively.Divisional Committee Participation: Contributed to the Batavia division's committeesfor real estate, store setup and remodel, customer service, and operations, drivingkey improvements in store layout, employee engagement, and customersatisfaction.

Operations Management: Managed comprehensive store operations, overseeingsoftlines, hardlines, and logistics, contributing to a $47M retail environment.Top District Performer: Recognized as the top performer in District 122/115 in 2011 for exceptional sales growth, customer service, and operational efficiency.Human Resources Leadership: Directed hiring, scheduling, and coaching processes,building a strong team culture focused on customer service excellence andoperational rigor.Leadership Development: Fostered a talent pipeline, with five team leadersachieving promotions due to targeted coaching on performance improvement andleadership skills.Collaborated with key stakeholders to identify opportunities for improvement anddrive change management initiatives.Mentored employees to help improve skills and enable team members to becomepeak performers on job.

As General Manager for the highest volume location in the Midwest region, I led the operational strategy during peak seasons, driving significant growth and team development.Sales Growth & Performance: Successfully increased December 2007 sales by 14%, contributing to the store’s Top 10 ranking company-wide. Implemented operational initiatives that maximized efficiency and customer satisfaction during the holiday season.Team Development & Leadership: Managed and developed a high-performing team of 10 managers, while overseeing the training and performance of over 200 employees. Fostered a culture of continuous improvement and high employee engagement, ensuring effective execution of store objectives.Operational Management: Streamlined daily operations, including inventory control, staffing optimization, customer service standards, and merchandising. Focused on maximizing operational efficiency to support sales growth while maintaining a high level of customer satisfaction.Throughout my tenure, I demonstrated a keen ability to drive business results while maintaining strong leadership and operational discipline. My experience in managing large teams and executing high-volume sales strategies has strengthened my skills in operational management and team leadership.

As a member of the New Store and Rehab Team, I successfully managed the opening and rehabilitation of retail locations across the United States, ensuring all aspects of store operations ran smoothly from start to finish.New Store Openings: Led end-to-end project management for new store openings on a strict 10-day timeline. Coordinated construction wrap-up, merchandise placement and allocation, visual merchandising setup, and stockroom organization.Staff Training & Development: Trained store managers and associates on operational procedures, loss prevention, eUSR systems, and daily store functions to ensure seamless integration and ongoing success.Problem Solving & Troubleshooting: Resolved electronic and construction issues quickly, and provided hands-on support to overcome operational challenges.Store Process Improvements for Low Performing Stores: Analyzed store operations by conducting in-depth assessments to identify and resolve inefficiencies. Led the restructuring of processes trained staff on daily operations, and ensured the store was back on track with optimal performance.Throughout each project, I demonstrated a strong ability to balance multiple priorities, work cross-functionally, and maintain clear communication with stakeholders. My experience in managing complex timelines and troubleshooting operational challenges has equipped me with invaluable project management and leadership skills.

As Store Manager in multiple locations within the company, I was responsible for overseeing all aspects of daily operations, driving sales growth, and ensuring the highest standards of store presentation and team performance.Operational Efficiency: Managed weekly hours effectively to optimize labor costs while maintaining excellent store presentation and operational efficiency.Leadership & Training: Educated and mentored supporting managers on company policies and procedures to improve overall store effectiveness and performance.Staff Scheduling: Oversaw scheduling for an average of 70 associates each week, ensuring appropriate staffing levels for peak times and consistent customer service.Merchandising Leadership: Led floor set tasks and ensured timely completion of all merchandising deadlines, aligning product displays with company standards to drive sales.Loss Prevention & Shrink Reduction: Developed and implemented loss prevention strategies, successfully reducing shrink from 4.05% to 1.77% during the high-traffic Christmas season.Sales Growth: Drove a more than 10% increase in Christmas sales by optimizing store operations, implementing effective merchandising strategies, and maintaining a focus on customer experience.Throughout my role, I demonstrated strong leadership, operational management, and a commitment to continuous improvement, all of which contributed to the store’s success in a highly competitive region.

During my internship, I gained valuable experience in marketing strategy, advertising, and promotions, with a focus on driving brand awareness and customer engagement for JanSport clothing.Budget Management & Strategy: Determined the cooperative advertising budget for JanSport clothing, ensuring efficient allocation of resources to maximize promotional impact.Marketing Project Management: Managed and executed marketing projects and advertising promotions, contributing to the brand's visibility across various platforms.Creative Development: Designed and developed targeted advertisements for university and local newspapers, tailoring messaging to reach specific demographics effectively.This internship provided me with a strong foundation in advertising, promotions, and marketing project management, equipping me with the skills to contribute to effective and results-driven marketing campaigns.