Syed Muhammad Waseem Email & Phone Number

Melbourne, Victoria, Australia

• Proficient in managing Level 1 ticketing system (freshservice), resolving customer inquiries, and providing support within established SLAs.
• Updating the register of IT assets and contributed to audits of IT licensing arrangements.
• Advising staff and Members on their use of standard IT applications.
• Working as part of a team and communicating with staff at all levels.
• Skilled in troubleshooting and resolving technical issues remotely, ensuring minimal downtime for users.
• Experienced in documentation and escalating complex issues to Level 2 support when necessary, maintaining comprehensive records of all interactions.

Lahore, Punjab, Pakistan

• Project Coordinator, Vision Intellect Enterprise (PTV) Ltd, January 2021 - January 2023
• Successfully coordinated and managed multiple projects, ensuring adherence to timelines and budgets.
• Project Reporting (Complete Documentation, Project Invoicing, P&LCalculation as planned).
• Collaborated with cross-functional teams to drive project progress and deliverables.
• Conducted regular site inspections and provided technical guidance to ensure compliance with electrical standards.
• Developed and maintained relationships with clients, addressing their concerns and providing solutions promptly.

Burwood East, Victoria, Australia

Industry internship on a project title: Automatic fault detection of electrical assests using UAV

Lahore

Supervised electrical installations and maintenance tasks on-site, ensuring adherence to technical specifications and safety standards.Coordinated with project managers and subcontractors to streamline workflow and address any on-site issues.Conducted regular site inspections and quality control checks to ensure compliance with project.

Master Of Professional Engineering, Engineering/Industrial Management

Bachelor’S Degree, Electrical And Electronics Engineering, B