It Helpdesk
Current- Proficient in managing Level 1 ticketing system (freshservice), resolving customer inquiries, and providing support within established SLAs.
- Updating the register of IT assets and contributed to audits of IT licensing arrangements.
- Advising staff and Members on their use of standard IT applications.
- Working as part of a team and communicating with staff at all levels.
- Skilled in troubleshooting and resolving technical issues remotely, ensuring minimal downtime for users.
- Experienced in documentation and escalating complex issues to Level 2 support when necessary, maintaining comprehensive records of all interactions.