Sweta Roy Email and Phone Number

1. Oversee and coordinate incident response activities. 2. Ensure clear and timely communication with stakeholders during incidents.3. Maintain detailed incident records and reports for future reference.4. Escalate incidents as needed to appropriate teams or management.5. Develop and implement incident resolution plans.6. Conduct post-incident reviews to improve future response effectiveness.7. Assess and communicate potential risks associated with incidents.8. Utilize incident management tools for tracking and reporting.9. Collaborate with various teams to ensure a cohesive incident response.10. Identify opportunities for improving incident response processes.11. Participate in incident response activities related to changes, ensuring rapid resolution.12. Review change plans to ensure they align with organizational objectives.13. Conduct post-implementation reviews to assess the success of changes.14. Expert in knowledge dissemination & collaboration.15. Bridges gap between knowledge creation & communication.

1. Maintenance of Catalogue of User Roles and Access Profiles.2.Monitors, train and encourages employees to improve skills and meet demanding targets. 3. Ensures daily responsibilities are accomplished by employees on an assigned work shift.4. Supervise the completion of assigned work and to generate reports.5. Interviews potential employees along with supervisors and managers and assists in the employee selection process.6. Provided training, mentoring, coaching, and leadership for personnel.7. Provided overall support and guidance to business process management team, working with technology and business leaders as well as teams on identifying, initiating, and defining continuous improvement initiatives to add customer and business value.8.Acted as the focal point for all severity 1 and business impacting major incidents, ensuring prompt and efficient resolution through effective coordination with involved resolver groups.9.Developed and published incident reports, collaborating with stakeholders and groups to ensure transparency and awareness of incident management activities.10.Conduct CSAT surveys and collect customer feedback through various channels, including emails, and chats.11.Analyze CSAT data to identify customer pain points, satisfaction trends, and areas for improvement.12.Generate detailed reports and present findings to stakeholders and management teams.13.Assist in the implementation of customer-centric strategies and initiatives based on CSAT insights.

1.Monitor the event alerts and notify to the concerned team and process the requests from the end users to level 2 and level 3 support engineers. 2.Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization . 3. Register and classify received Incidents and to undertake an immediate effort in order to restore a failed IT service as quickly as possible.4.Oversee and coordinate incident response activities.

1. To validate the software against business needs and also to verify whether the system can support day to day business and user scenarios to data correctness, various workflows, validate rules and overall fit for use and ensure whether the system fits business requirements.2.To read all the documents and understand what needs to be tested.3.Based on the information procured in the above step decide how it is to be tested. 4.Inform the test lead about what all resources will be required for software testing. 5.Develop test cases and prioritize testing activities.6.Execute all the test case and report defects, define severity and priority for each defect.7.Carry out regression testing every time when changes are made to the code to fix defects.

1.Assist the Supervisor with the team Data. 2.Create MI data of the team.3.Work as an quality checker of my team. 4.Send weekly reports to client.5.Send E-mails to the end user providing required solutions for their help. 6.Solve the project problems if arises.7.Provide regular status update to the supervisor.8.Supervise team members in work.9.Serve as a single point contact for the team.10.Mentor new recruits into the process.11.Ensure complete product knowledge when facing any critical situation.