Sweta Kumar Email & Phone Number

Chennai, Tn, In

Chennai, Tn, In

Chennai, Tamil Nadu, India

Manchester Area, United Kingdom

• Conducted initial candidate screenings, interviews, assessments to evaluate qualifications and fit for various positions.• Maintained a comprehensive database for potential candidates and job openings, ensuring accurate and up-to-date information.• Assisted in the creation of job descriptions and postings to attract top talent. •Actively participated in team meetings and training sessions to stay updated on industry trends and best practices.• Contributed to the development of innovative recruitment processes and strategies, improving overall efficiency.• Coordinated interview schedules, communicated with candidates and clients, and managed candidate feedback. • Demonstrated exceptional organizational and communication skills while providing excellent customer service to clients and candidates.

Greater Manchester, England, United Kingdom

• Evaluated and managed complex cases to ensure efficient resolution within established time frames.• Assessed cases thoroughly, making informed decisions on whether issues could be resolved internally or needed escalation. • Collaborated with cross-functional teams to address the customer concerns and achieve optimal resolution.• Maintained meticulous records of case details, actions taken and resolution outcomes.• Acted as a liaison between clients and internal departments, facilitating effective communication and issue resolution.• Contributed to process improvement initiatives enhancing the overall efficiency of case management operations.• Volunteered with HR in arranging office events.• Utilized Salesforce, Trio and my Desk for customer management and support.

Msc. Management And Information Systems

Bachelor'S Degree, Information Technology