Sweta P. Email & Phone Number

Bengaluru, Karnataka, India

Ownership of managing a strategic IT & IT Security Transformation Program for Asia & Middle East region end to end as Program Manager. Key is cloud adoption and segregation - to make business resilient and bringing IT closer to business.Responsible for all aspects of Program Management. Building plans to implement transformation with minimal disruption to BAU as well as cost. This involves exhaustive assessment of business requirements along with local IT Teams and business leaders… Show more Ownership of managing a strategic IT & IT Security Transformation Program for Asia & Middle East region end to end as Program Manager. Key is cloud adoption and segregation - to make business resilient and bringing IT closer to business.Responsible for all aspects of Program Management. Building plans to implement transformation with minimal disruption to BAU as well as cost. This involves exhaustive assessment of business requirements along with local IT Teams and business leaders throughout the deployment.This roles role involves Strategic and Operational Responsibilities.Driving Post Merger integration for newly acquired business to make sure they are onboarded as per the defined standards.Driving cost optimization strategies. Show less

Bangalore

Maintaining the compliance with SOPs; implementing ITIL Process & representing in audits and inspections.Leading Service/Application Transitions from onsite to offshore – On Premise, SAAS.Conducting FTE calculation and estimation; ensuring that the managed IT systems deliver the increasing value to business.Driving vision/roadmap & life-cycle management for software applications including value proposition and functionality, strategy elements (domain, business case) and… Show more Maintaining the compliance with SOPs; implementing ITIL Process & representing in audits and inspections.Leading Service/Application Transitions from onsite to offshore – On Premise, SAAS.Conducting FTE calculation and estimation; ensuring that the managed IT systems deliver the increasing value to business.Driving vision/roadmap & life-cycle management for software applications including value proposition and functionality, strategy elements (domain, business case) and training.Responsible for end-to-end IT development including design, development & troubleshooting of applications; Enhancements, system corrections, risk management.Reviewing the business process/ stakeholder needs, making recommendations for solution/improvements, and translating business requirements into software using new/existing technology.Interfacing with clients to gather business requirements, conducting system analysis and finalizing technical/functional specification & high-level design documents for the project.Driving the successful rollout of projects with defining scope, setting timelines, analyzing requirements, prioritizing tasks, identify dependencies and evaluating risks & issues as per budgets.Vendor management, address non-compliant SLAs/OLAs with corrective actions to reverse trends.Actively participated in supplier engagement by reviewing and agreeing relevant service schedules and underpinning contracts.General workforce administration (recruitment, communications, staffing, training, evaluations). Show less

Bengaluru, Karnataka, India

Responsible for managing SAP rollout to Novo Nordisk Manufacturing Plants and Warehouses. This comprosed of Organization Change Management, Requirement gathering, Master Data Analysis, Creating/Maintaining Job Training Plans for sites, Go-Live and Hypercare Support.

Bangalore

Handling Managed hosting and cloud project implementations and decommissions – Managing Service Delivery.Working with stakeholders for requirement gathering.Analyzing the requirements and KPIs.Resource allocation and management.Responsibility as Work Director - Supervising, coaching indirect reports for project and operational work.Developing team to deliver highest quality work and user satisfaction.Invoicing Collaborating with Senior Managers, Stakeholders, Project… Show more Handling Managed hosting and cloud project implementations and decommissions – Managing Service Delivery.Working with stakeholders for requirement gathering.Analyzing the requirements and KPIs.Resource allocation and management.Responsibility as Work Director - Supervising, coaching indirect reports for project and operational work.Developing team to deliver highest quality work and user satisfaction.Invoicing Collaborating with Senior Managers, Stakeholders, Project Teams, and Team Leaders to review status, make recommendations and resolve problems.Creating and maintaining comprehensive project documentation.Drove changes for process improvement.Highlights:Part of global project to migrate the support of Data Center to vendor. Show less

Bengaluru Area, India

This consisted of some of the Project Task and some Operational task part of project.Key Result Areas: Ensuring that IT Infra projects are managed, reported, and closed in accordance with documented processes, procedures, and guidelines.Developing and Transitioning Projects with SLA based services to operations management while ensuring adherence to respective policies & processes.Collaborating with Senior Managers, Stakeholders, Project Teams, and Team Leaders to review… Show more This consisted of some of the Project Task and some Operational task part of project.Key Result Areas: Ensuring that IT Infra projects are managed, reported, and closed in accordance with documented processes, procedures, and guidelines.Developing and Transitioning Projects with SLA based services to operations management while ensuring adherence to respective policies & processes.Collaborating with Senior Managers, Stakeholders, Project Teams, and Team Leaders to review status, make recommendations and resolve problems.Weekly status reporting to Stakeholders.Resourcing from Delivery teams for the project implementation work.Managing required templates for Project/Program Management.Driving changes.Onboarding of the resources for the newly transitioned account.Creating and maintaining comprehensive project documentation.Highlights:Project 1: Leading the development the Operational manual for a newly transitioned account.Project 2: Lead the project for internal order management tool migration for Network Delivery team.Project 3: Multiple change and decommissioning projects.Project 4: Part of unit wide CIP program which was intended to E2Z (employee to zero) by running projects to automate or fix the redundant issues in operations area.Project 5: Managing Transition of banking customer Unix Infrastructure support in Service Delivery model by establishing L1, L2 and L3 level support. Show less

Bengaluru Area, India

Key Result Areas:Part of Infrastructure Service Delivery team (Unix Server) responsible for providing Technical and Analytical Support for global HP partners in consumers brands, banking, healthcare, etc. utilizing various HP products and in-house applications.Part of team which managed Technical Operation Support and Projects.Provided Incident, problem and change management support.Conducted retrospective evaluation after change implementation.Successfully led CIP projects,… Show more Key Result Areas:Part of Infrastructure Service Delivery team (Unix Server) responsible for providing Technical and Analytical Support for global HP partners in consumers brands, banking, healthcare, etc. utilizing various HP products and in-house applications.Part of team which managed Technical Operation Support and Projects.Provided Incident, problem and change management support.Conducted retrospective evaluation after change implementation.Successfully led CIP projects, which involved E2Z process by identifying redundant issues in operation team.Part of Change advisory board (CAB) to prioritize and evaluate changes.Highlights: Being part of Server support team, gathered good understanding of Storage, Backup, Virtualization and Cloud technologies. Gaining relevant expertise and transitioning into Projects from Service Delivery in line my interest. Show less

Master Of Business Administration (Mba), Operations Management And Supervision, B

B.E, Computer Science, First Class