Swetha Sridhar Email & Phone Number

United States

West Lafayette, Indiana, United States

• Excelled in providing exceptional customer service and creating a welcoming atmosphere, resulting in consistently high customer satisfaction ratings.
• Efficiently handled high-volume, fast-paced environment, demonstrating strong multitasking skills and attention to detail while preparing quality beverages and maintaining store cleanliness.
• Conducted inventory audits to track stock levels and identify any discrepancies.
• Operated both semi-automatic and automatic espresso machines, as well as commercial coffee brewers.
• Thorough knowledge about drink orders and preferences for regular customers to build rapport and increase brand loyalty.

United States

Provided corporate consulting solution to a client to resolve their problem statement under Experiential Learning Initiative from Krannert School of Management, with a total team of 5 members.- Research and teamwork involved.- Responsible for market research, requirement gathering, creating Request for proposal and scoring matrix.

Hyderabad, Telangana, India

• Data Analysis and Reporting - Led the creation of monthly metrics reports by collecting, analyzing, and visually presenting data to stakeholders. These reports played a crucial role in decision-making processes.
• Operational Efficiency Enhancement - Played a key role in the rapid support model by focusing on troubleshooting SharePoint-related processes and functionalities. Achieved a remarkable minimum Service Level Agreement.
• Quality Assurance and Improvement - Conducted audits of multiple trackers to enforce adherence to quality standards, resulting in a substantial 15% reduction in quality deviations, thereby enhancing data reliability.
• Process Streamlining and Documentation - Spearheaded the creation of comprehensive process documents, project outlines, effort estimates, and mock-ups for various operations. This initiative streamlined various.
• Knowledge Transfer and Training –Provided mentorship and conducted Knowledge Transfer (KT) sessions for internal team members, facilitating the centralization of organizational knowledge and empowering team members.
• Collaboration and Systems Integration - Orchestrated the synchronization of all systems with the latest taxonomy across Member Firms and businesses along with the integration of all the Knowledge Hub materials required.

India

• Developed SharePoint websites for clients and internal teams extensively.
• Created PowerPoint decks and Excel reports for business operations.
• Provided technical support by troubleshooting, diagnosing and resolving issues in Internal Collaboration Tool (DFlow) we developed.
• Actively involved in various versions of testing using Azure DevOps to ensure that our product is updated as per the users' requirements and fit in with the new updates and launches.

Chennai

Learnt about the different coaches based on power generation– Head on generation, End on generation coaches. Study and analysis of various traction motors and selection based on efficiency and requirement. Study of Regenerative braking and wheel skid protection systems.

Bengaluru, Karnataka, India

Learnt about the fabrication and manufacturing of aircrafts. Study of systems in aircraft – Radar (Radio altimeter), Air Traffic Control (ATC), Head up Display (HUD). Visited various shops – Honeycomb shop, plastic shop. Study and analysis of destructive and Non-destructive testing.

Masters, Engineering Management

Activities and Societies: Coursework - 1. Engineering Leadership 2. Marketing for Managers 3. Cognitive Engineering

Bachelor Of Engineering - Be, Electrical And Electronics Engineering, 9.03/10

Activities and Societies: Active Participation in SSN Music Club Learnt about machines, solid state drives, transmission and distribution.

High School, 96.92%

Activities and Societies: singing (carnatic , devotional), Mehandi, Elocution Biology, Maths, Physics, Chemistry, English, Sanskrit

High School, 10/10

Activities and Societies: Singing (carnatic, devotional), Mehandi, Elocution Science, Maths, English Received award for securing 10 points.