Client Emergency Response Manager
Current• Manage and drive top five banking accounts, engaging with regional business owners on roadmaps, priorities, and escalations.• Build systems and frameworks for structured management of software quality.• Perform 8D problem-solving and analysis for pattern identification of customer issues, impact analysis, and optimization of design.• Plan for enhancements – scope and timelines, interoperability with current requirements, and performance impact of new software feature requests.• Facilitate weekly summary status reports, quarterly services reviews, and detailed reviews of root cause analysis findings when applicable• Monitor upgrade activities and involve Support/Dev team if required and help until activity completes.• Directed crisis management efforts during unforeseen events, minimizing disruption to operations.
