* Performed DevOps practices as a Level 2 Engineer, ensuring efficient software development and deployment.* Proficiently utilized Jenkins,Sonar, GitHub, UCD, Jira, Grafana, Nexus (backup repository tool), Kubernetes, and MongoDB to streamline workflows.* Managed CI/CD pipelines using Jenkins, enhancing automation and code delivery.* Collaborated closely with cross-functional teams to optimize software by following up on bug fixes, enhancements, release versions etc.,* Implemented and maintained CI/CD processes, reducing deployment time by 5%.* Played a pivotal role in improving system monitoring and observability by configuring Grafana dashboards.* Managed and maintained Nexus as a reliable backup repository tool, ensuring data availability and security.* Orchestrated containerized applications using Kubernetes, enhancing scalability and resilience.* Perform scale up and scale down of pods on a monthly basis (during the patching process).* Worked on MongoDB instances, optimizing database performance.* Integrated tools seamlessly with the internal sprint planning management tool, enhancing project coordination and efficiency.* Conduct boot-camp sessions with end users to explain about the audit tool, which is used for reporting. * Raised numerous bug/enhancement tickets in Jira (managed through a Kanban board following Agile principles) and assigned them to the respective teams, actively monitored their progress to ensure software quality.* Generated and published monthly service reports to all stakeholders.

● Experience in Incidents Handling, Change Management, Incident Management and Problem Management.● Hands on experience in end to end support for multiple clients across the globe.● Expertise in IT Service Management and Client/Server application management.● A Single Point of Contact in handling network related issues and developing work-around to problems.● Good knowledge in LAN, VPN and IP networking.● Hands on experience in handling large number of users for their system/network related issues.● Experienced in troubleshooting Citrix application and office products.● Handling the Exchange, Office 365,CISCO and other network storage issues.● Experienced in bridging communication between business & support teams including client IT.● Worked in Mailbox, Assets and Access Management.● Working experience in incident/request tickets raised by both internal and external users.● Hands on working experience in Active Directory, LDAP and SQL service management.● Good experience in managing and delivering resolution on time without compromising on quality by means of effective tracking and use of available technical resources.● Expertise in documentation of reported issues and resolution.

● Access Governance suite manages the governance of access to application and it is a centralized, automated, efficient and secure access governance system that performs user access requests and access revalidation activities.● User access details are maintained for all users and integrated (Onboarded) applications and systems.● Provide access to the concerned applications to the users by validating them in Active directory tool.● Delegation functionality is available where all re-assignments to the reviewers if they are unavailable and out of office.● Managing the system accounts and re-assigning to the correct owners if the existing owners left the roles.● The Existing system which is available in AGS can be modified by changing the Roles, System Approvers, Application GRADE 1, 2 or 5 changes and Adding the Users.● If Users wants to #Decommissioned the application which is to be closed or it does no longer exist in AGS.● Artefacts for all CBN User revalidation's are captured.● These Artefacts and transaction histories are available for reporting, audits and Ad-hoc requirements by authorised stakeholders.● Reporting functionality is available if users want to have the report of the entire application to check that who are all having access and how many accounts are there in the application. It is mainly for the Audit purpose.● Identity and Access Management deals with passwords through Incident management tools.● Provides access to the concerned applications to the users by validating them in Active Directory (AD tool) whether the User is Enabled or Disabled.