- Planned, designed, and organized employee engagement sessions to enhance morale and productivity.- Acted as the first line of contact in Human Resources, addressing operational queries promptly and effectively.- Generated monthly and weekly reports for management and stakeholders, utilizing HR analytics tools and software.- Collaborated closely with business and HR leaders to retain associates, utilizing retention strategies and talent management techniques to curb attrition. - Provided smooth exits and clearances to associates for normal resignations and early releases,ensuring compliance with company policies and procedures.- Prepared monthly and quarterly HR reports leveraging data analysis to drive strategic decision-making.- Implemented initiatives such as buddy programs to foster mentorship and employee development.- Established a fun committee for the CITI Business Unit, promoting a positive and inclusive workplace culture.- Worked in line with project managers to address grievances and handle employee escalations, resolving issues in a timely and professional manner.