As a highly skilled Customer Service professional, I have acquired over 13 years’ of progressive experience delivering business processes, in various domains of domain of Sales, Finance and Information Technology. I believe my experience aligns well with the qualification you are seeking; in particular, my role with Tech Mahindra Business Services, India as Customer Service Advisor has unraveled my ability to drive improvements and to create a positive impact in the organization. Over the last decade, I have been recognized with the following awards for exhibiting consistency and proficiency in achieving over 100% quality in customer satisfaction:• Extra miler award – Outsell at JP Morgan Chase• Acknowledged with Trail Blazer award for Efficiency Champ in Outsell• Outsell Wreckers award• Highest quality awardAs self-motivated professional in leading innovations, supervising & mentoring staffs, and strategizing end to end customer rapports, I am adept in providing sales support coupled with people management, customer relationship management, process management, and escalation management skills. While my on job experience has molded me into an astute leader, however my knowledge also encompasses:• Capable to work effectively in both self-managed and team-based projects, while maintaining high ethical and quality standards, professional demeanor, and cooperative attitude• Quick learner with excellent logical thinking and attention to details, always revealing keen insight and good judgment on problem solvingI have enclosed my resume to give you a detailed view of my expertise and career accomplishments. I look forward to hearing from you; you can connect with me any day in between 11:00 - 13:00 IST at (+91) 981 909 3577 or you can call me on Skype @ swetha.mendonThank you for your time and consideration for going through my profile.Sincerely,Swetha Mendon