Swetha Nagaraj Email & Phone Number

Worked as Systems Engineer at Cognizant Technology of Solutions with 3.7 years of experience. Solid understanding of common network services and protocols. Good knowledge on performance management, and capability of achieving results.Managing the staff, service desk operators,and bringing to the management’s attention all major incidents and problems that are escalated and beyond their control. Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization .Initiating hierarchical escalation process as per the incident management process, including senior authorities and securing their support .Love to work in different domain like networking , I'm hard working person , would like to utilize my skills at organisations , I love challenge.

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  System Engineer

  Cognizant

  Nov 2019 - Present - Bengaluru, Karnataka, India