Associate Operations Manager with 13 years of experience in the US healthcare industry spanning across Physician Credentialing Services, Revenue Cycle Management, Customer Care Management for EHR vendor. I have a strong track record in driving business results to industry standards and effective People Management. Specialties: I currently manage the Customer care Portal and Case Support team at athenahealth where I ensure customer queries related to Quality Programs Support are resolved in a timely and effective manner through a cross-functional approach.I started my healthcare career as a Credentialing Specialist after which I grew to manage a team of Operations for Physician credentialing with Federal and commercial payers for Anesthesiologists. Later I lead a team of Operations for Revenue Cycle Management for Evaluation and Management services.