▪ Responsible for global network optimization services delivery for JPMorgan Chase, partnering with the customer on strategic initiatives like operations automation strategy, new data center architecture design and deployment▪ Deliver core value add services, budget management, and direct management of engineers▪ Drive strategic transformation to foster a recurring services-based model across the enterprise▪ Key decision maker to support and manage client initiatives and requirements▪ Established the customer support relationship, customer loyalty and operational excellence▪ Prepare and deliver executive business reviews▪ Partner with sales team to expand business opportunities▪ Drive Network Service Orchestration automation solution for Citigroup customer

▪ Automated defect synchronization between two disparate defect systems which led to the reduction of time spent by each user in managing defects by 50%▪ Successfully led 25 integration projects from requirement gathering phase to post-production deployment for companies acquired by Cisco▪ L4 production support of application used by over 40,000 Cisco users. Provided training to tier 1 support team which led to lesser escalations to higher tier support▪ As an Agile scrum master, tracked team progress, identified obstacles, proposed solutions, and provided status to key stakeholders▪ Built secure applications by executing Baseline Vulnerability Assessments on different components▪ Designed and implemented business rules using Drools. Hands on Java development to implement features to Cisco’s in-house defect management tool

▪ Improved the quality of in-market blackberry software in Personal Information Management domains (Address Book, Calendar, Memos, and Tasks applications) by fixing over 80 defects in one year which led to better user experience▪ Good expertise in Blackberry Enterprise Server (BES) architecture and blackberry device synchronization▪ Led the creation of software which improved memory usage and faster response time for users▪ Designed and implemented solutions for issues in Blackberry Security application (Content Protection and encryption) for public sector which made the operating system more secure against vulnerabilities▪ Resolved critical issues related to different languages on blackberry devices

▪ Development of Sales Force Automation software to enhance the analytical capabilities of the Sales and Marketing organizations within a pharmaceutical company.▪ Worked with individual clients to develop targeted and customized Sales Force Automation software that is better suited for their unique needs.▪ Designed variety of dashboards in MS Excel that satisfies the individual needs of divisional, regional and territory managers.▪ Developed complex stored procedures and triggers to determine the performance and incentive compensation plan for the sales representatives in a pharmaceutical company. ▪ Programmed macro in VBA to automatically generate monthly tracker reports at territory, regional and national level. Modified existing ASP.NET program.▪ Played a vital role in vendor data management. This involves data extraction, transformation load and data validation processes