Swetha Shankar Email & Phone Number

Experienced process manager with over 11 years in operations, customer service and relationship management, vendor management, technology solution design and implementation.Program management of software solutions involving collaboration with multiple stakeholders to conceptualize and implement a complete end-to-end solution in response to client requirements. Strong customer and service orientation with an ability to balance interests of different stakeholders during complete digital transformationsProven skills in RFP response, customer onboarding, guiding internal teams in the definition of functional capabilities of products and services in alignment with customer priorities and strategies.Experienced in requirement specification documentation, testing, reviews and UAT stages of the software development life cycle.On-going engagement with the customer post go-live for support, product enhancements and sorting out live issues.Pre-sales experience for functional solution design, gap analysis, project estimation and product evaluation.

Listed skills include Client Interfacing, Requirements Management, Project Management, Test Management, and 21 others.