Swetha Veluri Email & Phone Number

Hyderabad, Telangana, India

Customer/ User Support Optimization: Resolve SAP user queries by identifying root causes and documenting them in a shared access folder, resulting 30% reduction in recurring issues. ▪ Workload Analysis: Develop monthly reports analyzing team workload, identifying key productivity enhancements that improved efficiency by 15%.▪ Document Management: Enhance the accuracy of over 1000 legacy documents, leading to a 20% reduction in the time the team spends correcting records.▪ Data-Driven Insights: Analyze end-user query metrics (monthly, quarterly, annually) to identify improvement areas; collaborated with senior management to formulate strategic action plans.▪ Request Allocation: Assign user requests to specialized teams within 3 hours of receiving the request, achieving a 95% resolution rate within Service Level Agreements (SLAs) and enhancing user satisfaction.▪ Feature Testing: Contribute to User Acceptance Testing (UAT) for new SAP features, ensuring successful implementation before rollout.Short Projects: Process Optimization: Led a project to update and maintain packaging requirements, ingredients, and formula specifications for European food and beverage products, achieving a 50% reduction in update time through a streamlined process.User Satisfaction Improvement: Identified prevalent user queries and proposed the development of an interactive model to enhance user experience and satisfaction.

Bengaluru, Karnataka, India

Mumbai, Maharashtra, India

 Analyzed 500+ STM journals against the criteria set by PubMed and Medline and designed strategies to close the gap after understanding their expectations and their current state that helped them achieve their objective within six months.  Produced over 200 reports to track project performance and highlight areas for improvement to external stakeholders after developing a project performance indicator using Google Analytics data. Identified and mitigated potential barriers by conducting risk analysis and driving regular meetings with internal and external stakeholders.  Analyzed stakeholder complaints to identify and resolve issues by investigating the concern and used the findings to improve processes. Established and maintained ties with over 100 external stakeholders to gather exit feedback, identify and address problems, and ensure stakeholder business with the organization. Collaborated with cross-functional teams at all levels, from Analyst to Director, and additionally provided guidance on numerous challenges to international teams in the APAC and NA regions. Restructured internal team communication flow across 3 business functions to improve customer satisfaction which cut down customer attrition by 10%.

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

 Led a team of 10 writers, reviewed and edited their work for accuracy. Assisted a group of three seasoned peers and subject matter experts in developing scientifically accurate content in the field of Biology.