An expert in ITIL processes, mainly in-Service Request and Change Management Process, technical support, maintenance of IT infrastructure, and IT Service management (ITSM). The title Solution Engineer reflects my versatility and ability to function in various roles with passion for tuning and optimization IT infrastructures, system programming and automation with experience in the banking and finance industries. My broad expertise enables me to provide solutions that combine technical feasibility with strategic vision, responsible for customer satisfaction through effective handling of customer problems and to deliver maximum value to the organizations I work with. Enthusiastic about AI Machine Learning, and DevOps implementations.   Specialization and Achievements:  •IT Service management (ITSM) • Database Administration• Agile Project Management • Data warehousing • Capacity Planning • Incident Management • System Resilience Salesforce Service Cloud    Tools : JIRA, Service now