A highly capable, experienced, well-educated and intelligent professional with management skills developed in warehousing, fulfilment, distribution, customer services, IT and transport. My specialisations are in data analysis (financial, operational etc.), process mapping/design and problem solving. I relish a challenge and thrive in a competitive and fast moving environment. My management style is best described as "hands on" and as "leading by example from the front". I am equally at home interacting with shop floor or with board level personnel and can demonstrate a high level of verbal, non-verbal and written communication skills. My breadth and depth of skills would equally lend themselves to a "start-up" operation as much as to an established business unit with highly complex processes and ever-changing requirements.Specialties: Operational Management, KPI generation and monitoring, data analysis, mentoring, problem identification and resolution, SQL Query language, advanced MS Excel and Word.Career highlights: Documentation and delivery of ISO9001:2015 process mapping, procedures and KPIs to achieve accreditation in under 6 months from initiation; Leading business profitably through COVID, BREXIT and Cost of Living Crises; Relocation of warehousing and office from 10,000ft2 site to 27,000ft2 site to support growth ambitions; Selection, implementation and embedding of new ERP/BI systems; Liaison between HM Government and key stakeholders over Windsor Framework Agreement; Production, analysis and use of data to support Carbon Reduction Plan to comply with PPN 6/21; Successful tendering for number of Public Sector Framework Agreements; Creation and implementation of AS400 to courier interfaces for service optimisation; Co-development and implementation of AS400-based carrier and warehouse management system.