Director Of Operations
Asap Distributors
ASAP Distributors, LLC is a channel distribution organization that specializes in the procurement of direct consumer and B2B customers across several utility markets, including energy, telecommunications, Internet, television, and wireless, with a specific focus in the Lifeline and prepaid arenas.Directly responsible for training and management of 10+ Field Distribution Teams involved in the federal Lifeline and Link-Up Wireless programs, with a total of approximately 250,000 customers gained for several different ETC clients from 2nd quarter 2011- 4th quarter 2012.Created and implemented all policies and procedures for field team distribution, including, but not limited to: marketing concept and roll-out, site selection for distribution, call center policies, on-site account creation and training, field hire human resource policies, materials requests, budget requests and field budget management, inventory check-out, daily reporting policies, and field distribution completion policies and procedures. Designed and implemented audit policies and procedures for wireless Lifeline and Link-Up customer affidavits received from field; in addition to maintenance of electronic copies of all Lifeline forms received from customers for each client via electronic microfiche program. Implemented the indirect ISO (Independent Sales Organization) agent channel network of over 1,500 convenience stores, including training, commission structures, POP (Point-Of-Presence) materials placement and inventory procedures, and execution of project. While operating as an REP, (Retail Electric Provider), managed inbound sales call center, established quality control, sales, and customer service metrics. Created and implemented sales tracking pipeline system and assisted with database creation. Assisted in growth of over 1000% gross profit within 12 months through management of marketing plan, with an average of 20,000 new electricity customers monthly from September 2008 to January 2010.