Phil Swickard Email & Phone Number

Southern Pines, NC, US

Santa Barbara, California, US

• Responsible for Technical Services resources and successful delivery of technical solutions for customer business initiatives in order to drive maximum value through utilization of the Invoca product.
• Design, implementation, socialization and operational oversight of the Technical Services Operating Model used to provide repeatable methodology for providing quality technical services to customers on time and on.
• Re-architecture and release of Technical Service Catalog to clearly define available service offerings from Technical Services to set better expectations with requesters and customers while gaining further analytical.
• Role definition and career pathing for 12 Technical Services resources including Customer Success Engineers, Solutions Architects, and Technical Services Management.
• Proactive cross-functional engagement with go to market team leadership (Onboarding, Customer Success, Engineering, Product Management, and Sales) to improve cross-functional operational efficiency.

Santa Barbara, California, US

• Lead, mentor, and set clear performance goals for the Technical Services team to empower their potential.
• Ensure prompt and effective technical support through various channels, maintaining high customer satisfaction and resolving complex issues.
• Continuously optimize technical service processes, implementing best practices and standardized procedures to enhance the customer experience.
• Foster a collaborative and inclusive team, offering ongoing training and skill development.
• Collaborate with Engineering, Product Management, and Sales to address customer needs and identify issue trends.
• Establish and track KPIs, generating regular reports for performance monitoring and improvement identification.

Santa Barbara, California, US

• Lead team through hiring, onboarding, mentorship, and code reviews.
• Provide peer guidance, share best practices, and enforce design patterns.
• Enhance measurement processes using SCRUM and Agile methodologies.
• Manage technical customer implementations for high-value clients, including DISH, T-Mobile, AT&T, and more, generating $10M in ARR.
• Translate customer business objectives into system requirements and guide enterprise-wide technology approaches.
• Train customers in JavaScript and REST API capabilities, including QA and debugging.

Thousand Oaks, CA, US

• Manage and improve website production processes.
• Own national web services and lead process improvements, including best practices, Sitecore CMS, and web analytics.
• Define and manage a 3-year roadmap for commercial web platforms and services.
• Align with global web partners to enhance web strategies and best practices.
• Act as a single point of contact for US web processes and governance.
• Lead migration of 180+ international websites to AWS cloud.

Indianapolis, Indiana, US

• Managed and mentored a diverse remote team, including art directors, UX/digital designers, developers, project managers, and writers.
• Led successful digital initiatives from discovery to delivery, nurturing client relationships.
• Directed and delivered high-quality, mobile-first digital marketing collateral, including responsive websites, mobile apps, emails, and digital videos, ensuring brand consistency and timeliness.
• Developed and presented wireframes, prototypes, and final web/mobile apps.
• Promoted new technology, processes, and procedures to enhance team quality and productivity through research and experimentation.
• Served as a liaison for marketing business unit clients, internal creative resources, and technical partners.

Indianapolis, Indiana, US

• Created digital/interactive content for web and mobile platforms.
• Led front-end web design/development and UX progression for digital marketing.
• Mentored designers to enhance their web skills and industry knowledge.
• Produced, designed, animated, and edited digital videos for brand promotion.
• Designed responsive HTML emails for brand campaigns using Salesforce.

Culver City, CA, US

• Developed core mobile apps based on product specs.
• Built reusable architecture for cross-platform video streaming.
• Utilized RESTful web services for personalized data.
• Collaborated in an Agile startup with product owners, UX, and QA.

Calabasas, CA, US

• Front-end development, animation, UX, and design.
• Integrated user interfaces with dynamic data from back-end databases.
• Established core libraries for ongoing projects.
• Collaborated with designers and product owners to create ideal user experiences.

Charlotte, NC, US

• Produced multimedia content for executive presentations, training, and company communication.
• Created videos, graphics, charts, and infographics.
• Developed a custom video player for the company intranet.
• Maintained and updated resource libraries and training materials.

San Diego, CA, US

• Designed marketing materials for real estate agents.
• Created weekly ad layouts for local newspapers.
• Managed web content for real estate listings.