Fractional - Sales and Operational Management, Sales And Operational ExcellenceBest Sales Practices Audit, Increasing Lead Generation, Creating Proven and Repeatable Sales Processes (PRSP), Leveraging Sales Technology, Sales Coaching, and Sales Management. Solutions Deliver Sales Velocity and High ROI to Small and Medium-Sized Businesses (SMBs) across South Florida.

Overview: Researching, hiring and training employees; building technology resources; developing operating rules and procedures; prospecting for clients and converting opportunities to sales revenue; and managing all external relationships with global providers, channel partners, and contractors.Highlights:Revenue Growth – Contributed Initiatives Leading to Revenue Growth of 350% in 2 years

Overview: Held full P&L responsibility for the company, including direct accountability to conduct an organizational turnaround, and to design and implement customer growth/retention initiatives. Highlights:Customer Quality – I spearheaded “Customer Focused Quality Program” and related KPIs and promoted a culture of “collective employee intelligence” with the goal to improve internal behaviors and internal processes and instill accountability among employees for their performances. My efforts increased employee engagement, reduced waste, overtime expenses and employee turnover, improved productivity and delivery schedules, enhanced product quality. Collectively, this boosted gross margins by 4% within first 6 months.Marketing Leadership – I created a marketing and associated capital plan to deliver new products, markets segments and customers, which involved redesigning sales and customer service models to align on the customer focused quality initiative. Results were significant – 20% sales growth and 40% improvement in customer satisfaction KPIs in first year; 15% reduction in customer concentration in 6 months; and 26% increase in sales of value-added products over first 18 months.E-Commerce – I took the initiative to refactor and remarket the company’s E-Commerce / proprietary Client Asset Management Platform, an effort that opened new market sectors, improved client retention, and grew platform specific sales by 320% in first 18 months following redeployment.Sales Compensation – Through redesigning the sales compensation program, we grew the number of new clients by 20% YoY, boosted sales by 21% in first 18 months, reduced client turnover by 70%, and improved customer satisfaction metrics of 18 basis points.

Responsible for recruiting, deploying and managing Client Service Team who provided IT, HR, finance, and strategic planning services to nonprofits across Florida. My key challenge was to build a new services and support team having the necessary technical/professional skills and a customer-focused attitude. I managed a team of 5 direct and 25 indirect reports with a focus on delivering cost-effective, measurable, and results-oriented services.Highlights:Team Recruitment & Technology Implementation / Training – Within 60 days of startup – 30 days sooner that required – I recruited and established team members. I also implemented and trained service staff and support members on the use CRM / Salesforce and Issues Management platforms in the 1st 90 days, and formulated workflows to manage delivery and compliance of services.Performance Metrics – I developed performance metrics to validate the value-add of services, which helped nonprofits to focus on delivering their mission while depending our team to manage the “back office” operations of our “client” organizations. These same metrics were used by public funders to determine their level of financial commitment for our services and those of our nonprofit clients. Sector Recognition – Our successes and validations earned us sector recognition and became the model by which other similar nonprofit service providers were designed and managed across Florida.

Recruited and hired to complete turnaround of this market challenged and financially distressed ESOP company. Conducted data oriented strategic analysis of company's markets, competitive positioning, financial structure, then developed comprehensive turnaround plan including asset and business unit sale, marketing automation, sales optimization and financial recapitalization. Led execution of plan to restructure company with a single market focus, revitalized sales and marketing, implement new technologies and establish a stable capital structure. Performance of the new plan led to superior sales and financial returns, leading to the sale of the company to a private equity firm seeking to vertical integrate the company into their portfolio of companies. The resulting sale delivered a 170% return on company stock to employee shareholders compared to the price when I joined company 36 months earlier.Following the select asset sale, as ESOP Trustee, I continued to operate and market the remaining assets until such time as they were sold. Upon completion of final asset sale, I managed and coordinated the wind-down of the ESOP, including financial audits, regulatory filings and final distribution of funds to shareholders.

Member of a four-person business turnaround and optimization team of this $250M company. Stabilized, recruited, and rebuilt the sales and sales operations teams, and grew sales by 37% over the final 18 months of the project.

Member of Merger - Acquisition Team. Led teams in a two-year journey rationalizing and repositioning of global product portfolios, sales, and consolidation of global distribution channels. Grew sales by 115% over two years.